Index

What is Record View?

How does Record View work?

What are the key benefits of Record View in secondary and community care?

Is there a cost for using Record View?

What information is shared in the record summary?

Will every single patient’s record be available?

What about IG and data security?

Why did accuRx build Record View, and how does it differ from other record sharing solutions?

What is Record View?

Record View is an accuRx product that allows any NHS healthcare professional to request and instantly view an organised summary of a patient’s GP medical record, with the patient’s explicit permission, for up to 24 hours from accuRx Web.

How does Record View work:

  1. Sign up or log in to accuRx Web using your NHS.net or NHS.uk credentials

  2. Set up two-factor authentication (you will need this to access Record View). For more information on how to do this, view this link

  3. Search for a patient using their NHS number and date of birth

  4. Click on Record View

  5. Send the message to the patient. When you do this, your patient will be sent a text message with a 6-digit unique code

  6. You will need to be present with your patient or contact them to get the 6-digit code from them. Enter this code into the space provided, and view a read-only summary of your patient’s GP medical record for up to 24 hours.

    (Please note: If the patient does not return the code, the summary record will not be returned)

Access a simple ‘how-to’ guide for using Record View at this link.

What are the key benefits of Record View in secondary and community care?

  • Record View guarantees ease of access to the patient's GP medical record by putting patient permission at the heart of the product

  • You can instantly request and view summaries of your patients’ GP medical records

  • Record View will be available nation-wide, and not restricted to patients from a specific locality - wherever your patient is from, you’ll be able to request to view the summary of their GP medical record

  • You can request and view patients' GP medical records from any device, and do not need to be connected to your organisation’s electronic patient record to do so

  • You’ll save on admin time by no longer having to request information on a patient’s medical history from their GP

  • Record View delivers a comprehensive summary of a patient's GP medical record. Read more about what is shared here

Is there a cost for using Record View?

No, Record View is free, along with the rest of accuRx Web

What information is shared in the record summary?

We have worked closely with healthcare professionals to determine what information to share, and how to organise this information in the summary. We will continue to iterate on this based on feedback from our users and patients. Currently, the summary includes:

  • A list of current and past medical conditions

  • A list of current and past medications

  • Allergies

  • Test results from the last 2 years, including blood test and imaging reports

  • Immunisation history

  • Smoking, alcohol, and BMI status

  • Patient and GP contact details

We do not return any sensitive data codes that are included in the Royal College of General Practitioners (RCGP) sensitive data-set, e.g. information about terminations of pregnancy, assisted conception, In-Vitro Fertilisation, and sexually transmitted infections.

Will every single patient’s record be available?

GPs, as the data controllers, are responsible for sharing their patients’ medical records. In order for a healthcare professional to be able to request to view a patient’s GP record, that patient’s GP has to have enabled Record View.

We are currently working hard to ensure that all GPs enable Record View, leaving it up to the patient to decide if they will share their record with a particular healthcare professional.

If a patient’s GP has not enabled Record View, you will not see the option to request their record from accuRx Web.

For all patients whose GP’s have enabled sharing of their records, permission will still need to be granted by the patient in order for you to view the summary of their GP medical record.

What about IG and Data security?

Record View meets the IG standards of National Bodies (NHS Digital, NHSX, and National Data Guardian) and was developed in consultation with the NHS’s former National Data Guardian, Dame Fiona Caldicott. You can read the full correspondence here.

Read more on IG and data security here

Why did accuRx build Record View, and how does it differ from other record sharing solutions?

Record View has been developed in response to significant demand from healthcare professionals for an efficient way to view the information in a patient’s GP medical record when providing direct care to a patient.

Traditional ways of sharing records - like GPs printing off copies for home visits, clinicians requesting records over the phone with no identity verification, and sending parts of records by email - are unreliable, insecure, and often time consuming.

Existing solutions, such as the NHS Summary Care Record and Local Health and Care Records (“LHCRs”) have partially helped, but have some constraints. Depending on the solution, this might be poor access for staff (due to a dependence on NHS smartcards that are rarely configured correctly for staff), a lack of awareness of their existence, availability for local patients only, or limited availability of information in the record.

Record View aims to complement these other record sharing solutions, providing a summary view of the GP medical record with the following key differences:

  1. Firstly, Record View guarantees ease of access to the patient's GP medical record by putting patient permission at the heart of the product. This removes the need for data sharing agreements between each participating organisation as per NHS guidance in the picture below and at this link:

  2. Secondly, Record View delivers a more comprehensive set of information than the NHS Summary Care Record, including a list of active and past medical conditions, current and past medications, the last 2 years’ worth of investigations, test results and imaging reports, and more.

  3. Thirdly, Record View will be available nation-wide, and not restricted to patients from a specific locality - wherever your patient is from, you’ll be able to request access to their GP medical record.

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