How to pull your own reports from the reporting dashboard

  • There are a number of reports that you can export from the reporting dashboard yourself, which contains all specified raw data. Some examples of reports include:

    • Adoption summary report

    • Monthly/weekly usage data per practice, across all products

    • Monthly/weekly fragment usage reports

    • Patient feedback data

  • To export the data, hover over the dataset that you want to export and in the top right corner, click on the three dots that appear > Export data (as shown below)

Fragment usage - how can I understand this from the dashboard?

  • A fragment is 160 characters of text and on average, a typical accuRx SMS is made up of 2.3 fragments

  • The ‘Data’ > ‘Fragments Summary’ or ‘Fragments Trend’ tab allows you to understand in greater detail, where these fragments are being used ie. on which accuRx feature.

  • To help you understand what some of the less obvious column headers in fragments tabs mean, please see below:

    • Total fragments: All fragments used across all accuRx products, excluding accuBook

    • Ad hoc message fragments: Plain, one-way text messages to a patient that do not include any response links

    • Florey fragments: Any messages sent to patients that includes a response link. For example, this includes requesting a photo/text response from a patient (SMS Plus) or requesting a patient response via a questionnaire one-off or in batch (Florey patient questionnaires)

    • Batch fragments: Any plain text, one-way messages sent to patients in batch. This does not include any Florey patient questionnaires sent in batch.

What do some of the column headers mean in the 'Data' tab?

  • Please see below a definition of what some of the less obvious column headers mean in the ‘Data’ > ‘Summary’ or ‘Trends’ tab:

  • Total messages:

    • Plain text, one-way messages sent

    • Messages sent with links to Florey patient questionnaires

    • Messages with a video link in

    • Messages sent in a pathway

    • One-way messages sent via accuRx Web

    • Messages sent with video links via accuRx Web

    • accuMail messages sent

    • Batch messages sent

    • Appointment reminders sent

  • Ad-hoc messages sent:

    • One-way, plain text messages sent

    • Message sent with a response link for the patient to reply with text/photo

    • Florey patient questionnaires and pathways are not included here

  • Floreys sent:

    • Includes ad-hoc (one-off) Florey patient questionnaires only, not those sent in batch

    • Those Florey’s sent in batch are counted in the ‘Batch Messages sent’ column

  • Responses received:

    • Total number of text and photo response received back from patients

  • Patient Triage requests received:

    • Total number of admin and/or medical requests successfully submitted by patients that come into the accuRx Inbox

Is data about accuBook included in the dashboard?

  • Information about the number of fragments used to send messages to patients from the accuBook platform is included in the dashboard.

  • You can find this by going to the ‘Data’ tab and then clicking on either the ‘Fragments summary’ or ‘Fragments trends’ tab. Once in either of these tabs, if you scroll to the very right hand side of the table, you will see a column header called ‘accuBook fragments’.

Is the dashboard live?

  • The raw data in the dashboard is updated daily so that means that any numbers/stats you are seeing, these are refreshed daily.

  • The only part of the dashboard that is updated less frequently than that is the graph on the ‘Adoption Trends’ > ‘Summary’ tab. This is updated at the end of every month to show you visually how adoption has changed over the past month.

How do I flag any outdated/incorrect data in the dashboard?

  • The data that we use to populate the dashboard is data that we receive monthly from NHS Digital.

  • If for example a practice closes and you don’t see this reflected in the dashboard straight away, this is because we will wait to receive the updated dataset from NHS Digital each month so that we are updating the data in a sustainable way, from a centralised source of information.

  • If for any reason there are any discrepancies that you do spot in the data, please do let your relevant Account Manager know.

What does it mean if a practice has ‘adopted’ a feature in the dashboard?

  • If a practice is shown as having ‘adopted’ a feature in the Adoption tab of the dashboard, this means that the practice has used that particular feature in question, within the last 28 days.

  • If the practice hasn’t used the feature within the last 28 days, they won’t be classified as actively using the feature and therefore will not show up as having adopted the feature. Where a practice hasn’t adopted a feature, this is an indicator that they may need more time and support to fully embed that feature into their normal ways of working.

Why do some practices have access to features that the CCG/ICS hasn’t procured?

  • In the Adoption tab > Adoption Summary, you may see that some practices have access to features that haven’t been procured by the commissioning body. There could be a number of reasons for this but if you do have any queries, do let your Account Manager know and they will be able to confirm the exact reason for you:

    • A practice is currently on a free trial of a particular feature

    • The feature has been procured directly by the practice, PCN or Federation, outside of the STP/ICS/CCG contract

    • The practice may be part of a testing/pilot scheme with our product team and user researchers

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