Account Management FAQs

This article covers FAQs regarding what you can expect from your dedicated Account Manager at Accurx and what you can use them for

Brooke Roberts avatar
Written by Brooke Roberts
Updated over a week ago

What you can expect from your Account Manager at Accurx

  • Your Account Manager is your dedicated contact at Accurx. Once your contract with us begins, we will make sure that you have:

    • An Account Kick-Off call

      • Here we can discuss your expectations or targets for the implementation period

      • We will take you through all of the training support available

      • Introduce you to your private reporting dashboard

    • Implementation check ins

      • These will be during the first 4-6 weeks of your contract

    • Monthly or Quarterly Account catch ups

      • The cadence of our account reviews will be agreed in your account kick off call

      • Often these calls will include your Account Manager and Partnerships lead

    • Monthly Accurx product updates via email

      • To make sure you are up to date with any new product launches

    • Ad-hoc emails with updates as needed

  • We are on hand to ensure:

    • Your practices have the implementation support that they need

    • Targets or contract expectations are met and frequently reviewed

    • You are kept informed of product updates

    • Provide insight into your reporting data

    • Ensure any feedback or concerns are communicated back into the company

What can I ask my Account Manager about?

  • Implementation and training support

  • Bespoke support for practices or other staff

  • Data and analysis

  • Finance or invoicing queries

  • Product development or queries

...really anything!

Who is my Account Manager?

  • Currently we have 3 Account Managers at Accurx Brooke, Izzy and Helena. At the moment we look after different accounts across geographic areas.

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