What you can expect from your Account Manager at accuRx

  • Your Account Manager is your dedicated contact at accuRx. Once your contract with us begins, we will make sure that you have:

    • An Account Kick-Off call

      • Here we can discuss your expectations or targets for the implementation period

      • We will take you through all of the training support available

      • Introduce you to your private reporting dashboard

    • Implementation check ins

      • These will be during the first 4-6 weeks of your contract

    • Monthly or Quarterly Account catch ups

      • The cadence of our account reviews will be agreed in your account kick off call

      • Often these calls will include your Account Manager and Partnerships lead

    • Monthly accuRx product updates via email

      • To make sure you are up to date with any new product launches

    • Ad-hoc emails with updates as needed

  • We are on hand to ensure:

    • Your practices have the implementation support that they need

    • Targets or contract expectations are met and frequently reviewed

    • You are kept informed of product updates

    • Provide insight into your reporting data

    • Ensure any feedback or concerns are communicated back into the company

What can I ask my Account Manager about?

  • Implementation and training support

  • Bespoke support for practices or other staff

  • Data and analysis

  • Finance or invoicing queries

  • Product development or queries

...really anything!

Who is my Account Manager?

  • Currently we have 3 Account Managers at accuRx Brooke, Izzy and Helena. At the moment we look after different accounts across geographic areas.

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