What you can expect from your Account Manager at Accurx
Your Account Manager is your dedicated contact at Accurx. Once your contract with us begins, we will make sure that you have:
An Account Kick-Off call
Here we can discuss your expectations or targets for the implementation period
We will take you through all of the training support available
Introduce you to your private reporting dashboard
Implementation check ins
These will be during the first 4-6 weeks of your contract
Monthly or Quarterly Account catch ups
The cadence of our account reviews will be agreed in your account kick off call
Often these calls will include your Account Manager and Partnerships lead
Monthly Accurx product updates via email
To make sure you are up to date with any new product launches
Ad-hoc emails with updates as needed
We are on hand to ensure:
Your practices have the implementation support that they need
Targets or contract expectations are met and frequently reviewed
You are kept informed of product updates
Provide insight into your reporting data
Ensure any feedback or concerns are communicated back into the company
What can I ask my Account Manager about?
Implementation and training support
Bespoke support for practices or other staff
Data and analysis
Finance or invoicing queries
Product development or queries
...really anything!
Who is my Account Manager?
Currently we have 3 Account Managers at Accurx Brooke, Izzy and Helena. At the moment we look after different accounts across geographic areas.
If you aren’t sure who your account manager is and are looking for support, please reach out to customer.success@accurx.com