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Patient Support: My healthcare team has sent me an email - how do I respond?
Patient Support: My healthcare team has sent me an email - how do I respond?
John F avatar
Written by John F
Updated over a week ago

Accurx is used by healthcare professionals to send messages to patients.

These messages can be via SMS or email. If you have received an email from your healthcare worker, you will not be able to respond to it like a normal email.

If your healthcare team needs a response from you, there should be a website link to use to send the response (see screenshot below) πŸ‘‡

Please click on the click to send your reply to your organisation.

If you are unable to see this link and need to send a response to your organisation, you will need to contact them using your usual methods e.g. phone call.

Please contact your organisation for any medical questions. But for anything technical (ie. the link won't open), we're here to help. 😊 Please chat with us in the bottom right-hand corner. πŸ‘‰

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