I am a practice with multiple sites 🏘️

When setting up Appointment Reminders, you find that some of your site locations or slot types are greyed out and can not be selected in the dropdown.

The reason for this is because you can only set up 1 reminder per slot type and location.

If you can not select a site location

This could be because:

  • that site has reminders setup for all slot types already

  • at least one of the slot types selected for the reminder you are currently setting up has already got a reminder for the greyed out site location

You may need to remove the slot type(s) from the reminder you are currently trying to set up or go back and edit the other reminder(s) that includes the slot type(s) and site location(s) that you are trying to select.

If you can not select a slot type

This is because at least one of your site locations selected for the reminder you are currently setting up has already got a reminder for that greyed out slot type.

You will either need to remove the site location(s) from the reminder you are currently trying to set up or go back and edit the other reminder that includes the site location(s) and slot type that you are trying to select.

I am a practice with one single site 🏠

When setting up Appointment Reminders, you find that some of your slot types are greyed out and can not be selected in the dropdown.

The reason for this is because you can only set up 1 reminder per slot type.

You will need to go back and edit or delete the other reminder that includes the slot type(s) you are trying to select.

If you are still having trouble, please chat to us using the green message bubble in the bottom right hand corner of this page 😄 👉

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