We offer live chat support with a User Support Specialist Monday to Friday (8:30am to 7pm) and Saturdays (9am to 1pm). Our live chats have a <5 minute response time and average user chat satisfaction score of over 95% 🎉
Alternatively, a user can contact email@example.com with an out of hours request 🕜
Any requests made via our live chat (via the icon on the bottom right-hand side of our website) outside of those hours will be picked up at 8:30am on the next working day.
We have monitoring channels that notify our team of a service-related incident instantly. Our team will then rapidly respond, following our Service Incident Checklist, and contact all affected users.