Invite text

(This can be customised by the practice - the only one that can be.)

Sent when a practice sends an invite out

Dear Mrs Smith,

You have been invited to book your COVID-19 vaccinations.

Please click the link to book your vaccination times: book.nhs.me/r/gjdnfhfrtf

The Accurx Practice (27823)

Confirmation text

Sent as soon as a patient confirms their vaccination appointments or the practice completes a manual booking for them

Dear Mrs Smith,

Your COVID-19 vaccinations are booked.

First vaccination: 01-Jan-2021 at 08:50

Please attend:

accuRx, 123 Street, Haggerston, London. L1 AW1

If you need to cancel or reschedule your appointments, please follow this link: book.nhs.me/r/gjdnfhfrtf

Thanks,

The Accurx Practice (27823)

Booking reminder text

If invite text is sent on day 0, then these are sent on day 1 and 2 at 10am if the patient hasn't booked in

Dear Mrs Smith,

This is a reminder to get your COVID-19 vaccination. Please click the link to book your times: book.nhs.me/r/gjdnfhfrtf

The Accurx Practice (27823)

Appointment reminder text

Sent the day before appointment 1 and 2, at 10am

Dear Mrs Smith,

This is a reminder for your COVID-19 vaccination, which is booked in for:

01-Jan-2021 at 08:50

Please attend:

accuRx, 123 Street, Haggerston, London. L1 AW1

If you need to cancel or reschedule your appointments, please follow this link: book.nhs.me/r/gjdnfhfrtf

Thanks,

The Accurx Practice (27823)

Cancellation text

Sent when a practice or patient cancels their appointment(s) - if practice selects "Can rebook"

Dear Mrs Smith,

Your COVID-19 vaccinations on these dates have been CANCELLED by your practice:

05-Jan-2021 at 10:00

To rebook, please follow this link: book.nhs.me/r/gjdnfhfrtf

Thanks,

The Accurx Practice (27823)

Cancellation text (patient)

Sent when a patient cancels their appointment(s)

Dear Mrs Smith,

Your COVID-19 vaccinations on these dates have been CANCELLED:

05-Jan-2021 at 10:00

To rebook, please follow this link: book.nhs.me/r/gjdnfhfrtf

Thanks,

The Accurx Practice (27823)

Cancellation text

Sent when a practice or patient cancels their appointment(s) - if practice DOES NOT select "Can rebook"

Dear Mrs Smith,

Your invite for your COVID-19 vaccinations has been cancelled by your practice.

You will receive another text with a new invite to book your appointments in.

Thanks,

The Accurx Practice (27823)

Second cancellation text

Sent when a practice cancels a patient's second appointment only

Dear Mrs Smith,

Following updated NHS guidance to prioritise first vaccinations, your second COVID-19 vaccination on 26-Jan-2021 has been postponed.

You will be contacted to rebook your second appointment booked in due course. Please avoid calling about this as we do not have availability for second vaccinations. Your first dose still offers considerable protection against the virus.

Thanks,

The Accurx Practice (27823)

Did this answer your question?