This article walks you through the steps a patient needs to go through to decline their vaccine invite, and how you can reset them from that state.

What the patient sees...

Once a patient receives their text and opens their link, they can choose to either learn more about the vaccines, continue to book their appointments, or to decline the invite, by clicking 'I don't want to book right now'.

Once a patient confirms they want to opt out, they then have to choose a reason for declining. The reasons they can choose from are:

  • I've booked in elsewhere

  • I am currently too unwell - please ask again soon

  • I am currently pregnant or breastfeeding - please ask again soon

  • I've had an anaphylactic reaction to the COVID vaccine

  • I've had an anaphylactic reaction to parts of the vaccine

  • I don't want the vaccine

  • Something else

They can also enter more information if it's helpful.

Once they've submitted, they then see a confirmation screen.

What the practice sees...

Once this happens, the practice can see this information from the 'All patients invited' page. For more information about how to navigate to this page, you can read this article.

For any declined patient, you can expand the details view and view the reason & notes that the patient has added. You can also 'reset' a patient from a declined state, for example if they did it not knowing it prevented them being invited again, or if you've talked to them on the phone about it. This patient can then be invited again to receive an invite.

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