This article talks about a feature of our accuRx Chain toolbar for EMIS/S1 GP practices.
When you send a message, it will have a status of either 'sent', 'delivered' or 'failed', which we get back from the mobile network about that phone number. See here to find out what these states mean. 😀
Looking at delivery status of all text messages sent out by the practice
You can get an overview of all text message sent out by the practice and their delivery status. To see all delivery receipts for your practice (rather than just failed ones):
- Click on your initials in the toolbar
- Click on Manage Practice
- Go to Delivery Receipts
You'll see a table of all the delivery statuses for the messages in your practice, including details of the sender, NHS number, date sent, etc.
Looking at delivery status relating to a patient's messages
If you are interested in a specific patient's messages, you can also find out the delivery status of a specific text message by following the steps here.
Failed text messages
We received a lot of feedback about the Delivery Receipts web page, and also from practices who weren't aware of message failures. In response to that, we released some improvements to failed delivery behaviour. This means you now get notified when one of your text messages has failed to deliver to a patient. You will also be able to view all failed messages in the Chain inbox and mark them as "Done" to remove them from the list. More on this here!