Accurx

When an SMS is sent via Accurx, although it appears as 1 message to the user and the patient, it is actually split into chunks of around 160 characters – each called fragments.

On average, one Accurx text is made up of 2.3 fragments.

Fragment-character conversion: 1 fragment = 160 characters, 2 fragments = 306 characters, 3 fragments = 459 characters, 4 fragments = 612 characters.

This is what the counter at the bottom of your compose a message screen is displaying. 👇

image of sms compose box in the accurx inbox with fragment counter highlighted

Exactly how fragments work in Accurx will vary somewhat based on the organisation you’re part of.

Get in touch with us using the green message bubble in the bottom right-hand corner of this page, and we’ll be happy to answer any questions you may have. 👉

This article explains what an SMS fragment is.

What is a Fragment? For Trust and Community organisations

Find answers and get help from Intercom Support and Community Experts

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