What does this Questionnaire do?
The Accurx Missed Appointment/ Missed Procedure Questionnaire allows the sending of an online questionnaire to patients to collect information about why they missed their hospital appointment and were unable to attend.
The questionnaire link is sent via SMS or email. The patient fills in the questionnaire through a browser so they can use their phone, tablet, laptop or desktop to complete it. Patients have 7 days from when they receive the questionnaire to complete it.
The responses are returned to the user or organisation via the Accurx Web inbox. The responses can be assigned to other colleagues.
What does it look like for the clinician and patient?
Clinician view of sending a Questionnaire👇
They can edit the SMS message if required
Patient perspective of viewing and completing the Missed Appointment/ Missed Procedure questionnaire👇
Questions:
1. Why were you unable to attend your recent hospital appointment?
I forgot the time and/or date of the appointment
I couldn't make the date or time
I couldn't take the time off work
I couldn't attend because of a medical condition or mobility issue
I tried to cancel, but I couldn't get through to the team
I tried to cancel, but I didn't know how to
I didn't know that I had an appointment
I couldn't get there because of transport issues or cost
I was anxious or worried about the appointment
Other
Please provide details in the box below
Free Text
2. Are you happy with these answers?
When they have submitted their answers, they will be thanked for completing the questionnaire, sent a confirmation SMS and be given some safety netting information 👇
Clinician view of the Missed Appointment/ Missed Procedure Questionnaire response
A red dot notification in Accurx Web and an email notification indicating a patient response has arrived. 👇
The screenshot below shows the inbox view showing a Missed Appointment/ Missed Procedure questionnaire response for a patient 👇
Users can assign the response to a different team by clicking on the pen icon to edit the assignee. 👇
Users can download a PDF version of the questionnaire response, which they can use to save responses to their paper or electronic medical records. 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉