A Florey allows you to send a questionnaire out to patients to gather data. The waiting list validation questionnaire was built to help hospitals reduce their waiting lists by asking patients to confirm if they still need their appointments or procedures.
There are four waiting list validation Florey questionnaires you can choose from:
Waiting List Validation - Appointment
The standard questionnaire that simply asks patients to answer with a yes/no whether they still need their appointment
Waiting List Validation - PIFU
For services putting their follow-up patients onto a Patient Initiated Follow-Up (PIFU) list
Waiting List Validation - Procedure
A questionnaire that asks patients to answer with a yes/no whether they still need their procedure
Waiting List Validation - Will Travel
For services that ask patients whether they are happy to travel to another provider for faster care
Enrolment SMS
Once the patient has accessed the link, they will be prompted to enter their date of birth in order to access the questionnaire 📆
Questions (for Waiting List Validation - Appointment):
Do you still require this appointment?
We are required to regularly contact all patients awaiting care to see if their circumstances have changed whilst they have been waiting.
This allows us to keep our records up-to-date and to ensure that patients who need treatment are seen as soon as possibleYes
No
If the patient selects No:
Please tell us why you no longer require this appointment
This helps us to ensure our records are accurateI have had care somewhere else
My symptoms have resolved
I do not wish to be seen anymore
I have already had my appointment at the hospital
I do not want to give a reason
When they have submitted their answers, they will be thanked for completing the survey and sent a confirmation SMS 👇
Response in the Accurx Web inbox: Waiting List Validation Team 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page.👉