Accurx Desktop for Community: How to send a message that allows patients to respond (with text and photo)

How to send a quick text using Accurx Desktop that allows a patient to respond with a text or a photo

Marlene Fernandes avatar
Written by Marlene Fernandes
Updated over a week ago

This article talks about Accurx Desktop which is installed alongside EMIS or System One.

Once you've got the toolbar installed and correctly connected to EMIS or SystmOne, you'll be able to message your patients!

How do I send a message to a patient which they can respond to?

  • Select a patient in EMIS/SystmOne and open their clinical record.

  • Click the "Message icon" in the Accurx Desktop toolbar:

  • You should see the patient's details have come through to Accurx Desktop.

  • Choose what to put in your message - you can simply free text in the box near the bottom, or you can add a pre-written template.

  • Tick the box at the bottom that says "Allow response". If you can't see this feature, please follow these instructions.

Note: currently, patients can respond with up to 5 images per text. The maximum photo size that a patient can submit is 7MB.
​
​The patient will have 7 days to use the link in their text to respond to you.

What happens when the patient responds - do I get notified?

The user who sent the message to the patient will be notified when a patient has responded.

You will get a notification that looks like this:

You can also view the response by clicking on opening the Inbox using the Inbox icon on the toolbar, and navigating to "My Inbox."

Can someone else review patient responses if needed?

Anyone at a practice can review patient responses by going to the "Patient responses" filter of the "All" folder in the Accurx Desktop inbox:

How do I save the text/photo to the record?

You can save the text and/or photo to the patient's record directly from the Accurx toolbar. πŸŽ‰

To save both the text and photo response, click "Save to record", as shown below.

If you've got any questions about Accurx Desktop for Community Healthcare, please do get in contact - you can chat with us via the bubble in the bottom right corner of this page! πŸ™‚

Did this answer your question?