Why was the 'Patient has responded to you' toolbar notification removed in Accurx, and how can I view replies now?
Introduction
The "Patient has responded to you" toolbar notification in Accurx Desktop has been permanently removed as of 23/04/2026. This change was implemented to address confusion caused by the notification's functionality and to streamline the process of accessing patient replies.
Why was the notification removed?
We converged the healthcare messaging functionality (Accumail) into the main inbox and this feature does not capture other types of inbound in the same way, creating an inconsistency.
We received feedback from our users that multiple responses and message types was resulting in additional complexity and potential confusion.
We know that users often dismissed this toolbar dropdown and relied on the red badge notifications to open the inbox for the relevant messages.
How can I view patient replies now?
To access patient replies, you can:
Open the relevant message threads in your Inbox. All patient responses will appear within the conversation thread.
Check your Inbox folders, such as "Patient responses," or the assignee/team inbox if the reply was assigned.
This ensures that you can view all replies in context without relying on the retired toolbar notification.
Troubleshooting
If you or your colleagues still see the "Patient has responded to you" toolbar notification, it is likely due to an outdated toolbar. To resolve this:
Restart your computer.
Refresh the toolbar in Accurx Desktop.
These steps will update the toolbar and remove the retired notification.
Will the notification return?
There are no plans to reinstate the "Patient has responded to you" toolbar notification. Accurx recommends using the Inbox and message threads to manage patient replies effectively.
Conclusion
The removal of the "Patient has responded to you" toolbar notification was aimed at reducing confusion and improving the user experience. By accessing replies directly through message threads or Inbox folders, you can efficiently manage patient communications.