# Accurx \(Eu\) Help Center

> Accurx Help Centre: Support Made Simple – Start Your Search Here

## Accurx for patients

- [Patient Support: My healthcare team has sent me a document via text](https://support.accurx.com/en/articles/768304-patient-support-my-healthcare-team-has-sent-me-a-document-via-text.md): How to access a document sent via text for patients
- [Patient Support: My healthcare team has asked me to respond to a text/send them a photo or document](https://support.accurx.com/en/articles/768305-patient-support-my-healthcare-team-has-asked-me-to-respond-to-a-text-send-them-a-photo-or-document.md): How to respond to a text that your clinician has asked you to respond to - including sending them an image or document!
- [Patient Support: I need to access a link that my healthcare team sent me, but I cannot use my phone](https://support.accurx.com/en/articles/768314-patient-support-i-need-to-access-a-link-that-my-healthcare-team-sent-me-but-i-cannot-use-my-phone.md): What to do if you can't use your phone for any reason and you need to access a link
- [Patient Support: How to book your COVID-19 vaccination via accurx.nhs.uk](https://support.accurx.com/en/articles/768477-patient-support-how-to-book-your-covid-19-vaccination-via-accurx-nhs-uk.md): What to do if you've been sent a text to book your vaccine
- [Patient Support: I have received an SMS from Accurx asking if I still need my hospital appointment](https://support.accurx.com/en/articles/768589-patient-support-i-have-received-an-sms-from-accurx-asking-if-i-still-need-my-hospital-appointment.md): Why have I received an SMS from Accurx asking if I still need my hospital appointment?
- [Patient Support: My healthcare team has sent me an email - how do I respond?](https://support.accurx.com/en/articles/768674-patient-support-my-healthcare-team-has-sent-me-an-email-how-do-i-respond.md)
- [Patient Support: How to book an appointment with your healthcare team using your Accurx link](https://support.accurx.com/en/articles/768725-patient-support-how-to-book-an-appointment-with-your-healthcare-team-using-your-accurx-link.md)
- [Patient Support: My healthcare team has asked me to complete a questionnaire](https://support.accurx.com/en/articles/768733-patient-support-my-healthcare-team-has-asked-me-to-complete-a-questionnaire.md): How patients can access and complete a questionnaire sent by their healthcare team
- [Patient Support: How to join a video call after being sent a link](https://support.accurx.com/en/articles/768743-patient-support-how-to-join-a-video-call-after-being-sent-a-link.md): What a patient should expect from a video consultation
- [Patient Support: How to submit an online request to your GP Practice](https://support.accurx.com/en/articles/768777-patient-support-how-to-submit-an-online-request-to-your-gp-practice.md): How to submit an online consultation form to your GP Practice
- [Patient Support: I want to cancel the appointment with my healthcare provider](https://support.accurx.com/en/articles/768794-patient-support-i-want-to-cancel-the-appointment-with-my-healthcare-provider.md): This article explains what you can do with your appointment reminder message.
- [Patient Support: What is Record View and how does it work?](https://support.accurx.com/en/articles/768311-patient-support-what-is-record-view-and-how-does-it-work.md): Understanding what Record View is and the benefits of this for patients
- [Patient Support: Reference ID](https://support.accurx.com/en/articles/768365-patient-support-reference-id.md): More information about the reference number displayed when submitting an online request to your healthcare provider
- [Patient Support: How to change your cookie settings](https://support.accurx.com/en/articles/768394-patient-support-how-to-change-your-cookie-settings.md): If you're a patient and need some information on what cookies are and how to amend them this article should help.
- [Patient Support: There are no appointments available](https://support.accurx.com/en/articles/768417-patient-support-there-are-no-appointments-available.md): What to do next when you receive a 'no appointments available' message when trying to book an appointment
- [Patient Support: I have received a text reminder for my hospital appointment. Do I need to do anything?](https://support.accurx.com/en/articles/768428-patient-support-i-have-received-a-text-reminder-for-my-hospital-appointment-do-i-need-to-do-anything.md): This article explains what you can do with your appointment reminder message.
- [Patient Support: My GP wants to use a ‘Scribe’ in my appointment](https://support.accurx.com/en/articles/768449-patient-support-my-gp-wants-to-use-a-scribe-in-my-appointment.md): 5 things for you to know about Accurx Scribe
- [Patient Support: Why am I being signposted to other services?](https://support.accurx.com/en/articles/768493-patient-support-why-am-i-being-signposted-to-other-services.md)
- [Patient Support: Sending photos and files to your healthcare provider via Accurx FAQs](https://support.accurx.com/en/articles/768629-patient-support-sending-photos-and-files-to-your-healthcare-provider-via-accurx-faqs.md): Learn more about what happens when sending photos and files to your healthcare provider via Accurx
- [Patient Support: Why do I need to enter a verification code?](https://support.accurx.com/en/articles/768669-patient-support-why-do-i-need-to-enter-a-verification-code.md): How to use a one time password \(OTP\) to manage trusted devices when accessing the patient portal or patient links
- [Patient Support: How to convert height: Imperial to Metric](https://support.accurx.com/en/articles/768707-patient-support-how-to-convert-height-imperial-to-metric.md)
- [Patient Support: How to convert weight: Imperial to Metric](https://support.accurx.com/en/articles/768734-patient-support-how-to-convert-weight-imperial-to-metric.md)
- [Patient Support: Frequently Asked Questions \(FAQs\)](https://support.accurx.com/en/articles/768805-patient-support-frequently-asked-questions-faqs.md): Here are some frequently asked questions by patients using Accurx to contact their healthcare team.
- [Patient Support: How to use NHS login](https://support.accurx.com/en/articles/755601-patient-support-how-to-use-nhs-login.md): If you're a patient who's been sent a link by your healthcare provider you now have two ways to access the information sent to you.
- [Patient Support: How to use NHS login](https://support.accurx.com/en/articles/768395-patient-support-how-to-use-nhs-login.md): If you're a patient who's been sent a link by your healthcare provider you now have two ways to access the information sent to you.
- [Patient Support: How to view past messages via NHS login](https://support.accurx.com/en/articles/768625-patient-support-how-to-view-past-messages-via-nhs-login.md): This article shows you how to view previous messages sent to you by your GP surgery or Hospital.
- [Patient Support: How to use Accurx with the NHS App](https://support.accurx.com/en/articles/755606-patient-support-how-to-use-accurx-with-the-nhs-app.md): This article will help you understand how to use Accurx with the NHS App and receive notifications directly via the app
- [Patient Support: How to use Accurx with the NHS App](https://support.accurx.com/en/articles/768374-patient-support-how-to-use-accurx-with-the-nhs-app.md): This article will help you understand how to use Accurx with the NHS App and receive notifications directly via the app
- [Patient Support: How to submit a request to your GP Practice using the NHS App](https://support.accurx.com/en/articles/768612-patient-support-how-to-submit-a-request-to-your-gp-practice-using-the-nhs-app.md): How to use submit a Patient Triage request via the NHS App if you are a patient

## Accurx Desktop

- [Accurx Desktop: Toolbar, what's new?](https://support.accurx.com/en/articles/768454-accurx-desktop-toolbar-what-s-new.md): This article covers changes to your Accurx Toolbar
- [Meningitis outbreak March 2026](https://support.accurx.com/en/articles/768889-meningitis-outbreak-march-2026.md): Support for the meningitis outbreak
- [Accurx Desktop Inbox: How to mark a conversation as urgent](https://support.accurx.com/en/articles/755605-accurx-desktop-inbox-how-to-mark-a-conversation-as-urgent.md): Learn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.
- [Accurx Desktop Inbox: How do I get notified about patient replies to SMS messages, Questionnaire responses & failed SMS messages?](https://support.accurx.com/en/articles/768303-accurx-desktop-inbox-how-do-i-get-notified-about-patient-replies-to-sms-messages-questionnaire-responses-failed-sms-messages.md): Default notification settings on your Accurx Desktop toolbar appear and how to change how you are notified about responses
- [Accurx Desktop Inbox: How can I keep my Inbox tidy? \(Mark as 'Done'\)](https://support.accurx.com/en/articles/768340-accurx-desktop-inbox-how-can-i-keep-my-inbox-tidy-mark-as-done.md): When you are done with a message, mark it as 'Done' \(you can still find this in the 'Done' folder\)
- [Accurx Desktop Inbox: How to view any Accurx messages that relate to a patient](https://support.accurx.com/en/articles/768341-accurx-desktop-inbox-how-to-view-any-accurx-messages-that-relate-to-a-patient.md): Where to view a patient's "SMS history"
- [Accurx Desktop Inbox: Professional Message Management](https://support.accurx.com/en/articles/768380-accurx-desktop-inbox-professional-message-management.md): Navigate professional messages in your inbox.
- [Accurx Desktop Inbox: Inbox video guides and demos](https://support.accurx.com/en/articles/768389-accurx-desktop-inbox-inbox-video-guides-and-demos.md): Guides and demos on how to use your Accurx Desktop inbox
- [Accurx Desktop Inbox: How to mark a conversation as urgent](https://support.accurx.com/en/articles/768405-accurx-desktop-inbox-how-to-mark-a-conversation-as-urgent.md): Learn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.
- [Accurx Inbox and Navigation: What's New?](https://support.accurx.com/en/articles/768459-accurx-inbox-and-navigation-what-s-new.md): This article runs through the new UI changes to the Accurx inbox and the web navigation
- [Why was the 'Patient has responded to you' toolbar notification removed in Accurx, and how can I view replies now?](https://support.accurx.com/en/articles/768506-why-was-the-patient-has-responded-to-you-toolbar-notification-removed-in-accurx-and-how-can-i-view-replies-now.md)
- [Accurx Desktop Inbox: How to manage responses in the inbox](https://support.accurx.com/en/articles/768526-accurx-desktop-inbox-how-to-manage-responses-in-the-inbox.md): Where to view your own patient replies to texts \(including photos\) and what happens when you are away
- [Accurx Desktop Inbox: How to manage Questionnaire responses in the inbox](https://support.accurx.com/en/articles/768527-accurx-desktop-inbox-how-to-manage-questionnaire-responses-in-the-inbox.md): What Inbox teams are and how to join/leave these teams
- [Accurx Desktop Inbox: How to locate all responses \(Demo\)](https://support.accurx.com/en/articles/768530-accurx-desktop-inbox-how-to-locate-all-responses-demo.md)
- [Accurx Desktop Inbox: How to manage failed SMS messages \(Demo\)](https://support.accurx.com/en/articles/768531-accurx-desktop-inbox-how-to-manage-failed-sms-messages-demo.md)
- [Accurx Desktop Inbox: How can I assign a message to a colleague?](https://support.accurx.com/en/articles/768579-accurx-desktop-inbox-how-can-i-assign-a-message-to-a-colleague.md): Need a teammate to take a look at a message? Assign them a message to bring it to their attention!
- [Accurx Desktop inbox: How to navigate the new look inbox](https://support.accurx.com/en/articles/768591-accurx-desktop-inbox-how-to-navigate-the-new-look-inbox.md): Here is a step-by-step guide on how to navigate the new look inbox 🚀
- [Accurx Desktop Inbox: How to manage who is in what team](https://support.accurx.com/en/articles/768648-accurx-desktop-inbox-how-to-manage-who-is-in-what-team.md): This article runs through how Accurx admins can manage the notifications of users for team inboxes.
- [Accurx Desktop Inbox: How the inbox works](https://support.accurx.com/en/articles/768714-accurx-desktop-inbox-how-the-inbox-works.md): An overview of the new Accurx Desktop Inbox and how you can use it to manage responses
- [Accurx Desktop Inbox: How to get the most out of the inbox \(Video\)](https://support.accurx.com/en/articles/768715-accurx-desktop-inbox-how-to-get-the-most-out-of-the-inbox-video.md)
- [Accurx Desktop Inbox: How to monitor all organisation responses in the Inbox](https://support.accurx.com/en/articles/768740-accurx-desktop-inbox-how-to-monitor-all-organisation-responses-in-the-inbox.md): Where to see all patient responses so you know that nothing is being missed
- [Inbox: Creating new teams & editing them](https://support.accurx.com/en/articles/768788-inbox-creating-new-teams-editing-them.md): Creating new team folders
- [Accurx Desktop Inbox: How to manage failed SMS messages in the inbox](https://support.accurx.com/en/articles/768865-accurx-desktop-inbox-how-to-manage-failed-sms-messages-in-the-inbox.md): Understanding failed SMS messages and notifications
- [Accurx Desktop Inbox: How to view specific patient's previous messages and delivery status](https://support.accurx.com/en/articles/768891-accurx-desktop-inbox-how-to-view-specific-patient-s-previous-messages-and-delivery-status.md): Where to find a patient’s previous SMS history and delivery status
- [Saving to record FAQs](https://support.accurx.com/en/articles/768317-saving-to-record-faqs.md): This article covers how Accurx saves back to the medical record
- [How do I change my date or time settings?](https://support.accurx.com/en/articles/768339-how-do-i-change-my-date-or-time-settings.md): What to do if you see the wrong time in Accurx delivery receipts
- [Accurx Installation: "Accurx.Host has stopped working"](https://support.accurx.com/en/articles/768401-accurx-installation-accurx-host-has-stopped-working.md): How to fix this Accurx Host error
- [Web page says "Connection reset by peer"](https://support.accurx.com/en/articles/768433-web-page-says-connection-reset-by-peer.md): What to do if you see "Connection reset by peer" on chain.accurx.com
- [Accurx Installation: "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"](https://support.accurx.com/en/articles/768436-accurx-installation-looks-like-we-re-having-trouble-talking-to-our-server-this-could-be-caused-by-anti-virus-please-contact-accurx-support.md): We've released a fix that should get around this error
- [Accurx Lite limits for GP practices and community services explained](https://support.accurx.com/en/articles/768479-accurx-lite-limits-for-gp-practices-and-community-services-explained.md): What limit notifications mean for GP practices and community services that use Accurx Desktop.
- [How can I troubleshoot and fix common issues with the Accurx toolbar?](https://support.accurx.com/en/articles/768509-how-can-i-troubleshoot-and-fix-common-issues-with-the-accurx-toolbar.md)
- [A new user hasn't appeared in my list of people to approve](https://support.accurx.com/en/articles/768520-a-new-user-hasn-t-appeared-in-my-list-of-people-to-approve.md): What to do if you're an admin and aren't getting a request to approve a new user
- [Accurx Installation: "The feature you are trying to use is on a network resource that is unavailable"](https://support.accurx.com/en/articles/768521-accurx-installation-the-feature-you-are-trying-to-use-is-on-a-network-resource-that-is-unavailable.md): How to fix this installation error message
- [The wrong patient is showing on Accurx Desktop \(EMIS\)](https://support.accurx.com/en/articles/768573-the-wrong-patient-is-showing-on-accurx-desktop-emis.md): What to do when Accurx Desktop picks up the wrong patient from EMIS
- [Accurx Desktop toolbar is not connected and says 'You need to activate yourself in EMAS' or 'We couldn't connect to EMIS Web'](https://support.accurx.com/en/articles/768598-accurx-desktop-toolbar-is-not-connected-and-says-you-need-to-activate-yourself-in-emas-or-we-couldn-t-connect-to-emis-web.md): What to do if your Accurx Desktop toolbar is not connecting to EMIS
- [Accurx Desktop Setup FAQs](https://support.accurx.com/en/articles/768613-accurx-desktop-setup-faqs.md): Common questions about setting up your Accurx toolbar and managing your account
- [How to change the Default Browser on your computer](https://support.accurx.com/en/articles/768642-how-to-change-the-default-browser-on-your-computer.md): Internet Explorer has retired. Find out how to change your default browser settings here!
- [Accurx Desktop: Using the same account at more than one practice](https://support.accurx.com/en/articles/768653-accurx-desktop-using-the-same-account-at-more-than-one-practice.md): Using your existing Accurx login when you work across multiple practices
- [How to resolve a WebView2 error](https://support.accurx.com/en/articles/768665-how-to-resolve-a-webview2-error.md)
- [How to configure Accurx spell check](https://support.accurx.com/en/articles/768696-how-to-configure-accurx-spell-check.md): What to do if your Accurx spell check is not showing or working incorrectly.
- [I haven't received my verification email](https://support.accurx.com/en/articles/768702-i-haven-t-received-my-verification-email.md)
- [Accurx Installation: "The specified path does not exist"](https://support.accurx.com/en/articles/768704-accurx-installation-the-specified-path-does-not-exist.md)
- [I can't access document attachments or patient response options](https://support.accurx.com/en/articles/768736-i-can-t-access-document-attachments-or-patient-response-options.md): What to do if you can't see or are denied access to Accurx features.
- [I see 'The procedure entry point ... could not be located in the dynamic link library'](https://support.accurx.com/en/articles/768737-i-see-the-procedure-entry-point-could-not-be-located-in-the-dynamic-link-library.md): What to do if you see this error when you install Accurx
- [How to reduce the size of an attachment](https://support.accurx.com/en/articles/768738-how-to-reduce-the-size-of-an-attachment.md): Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.
- [Accurx Desktop is not on my PC](https://support.accurx.com/en/articles/768772-accurx-desktop-is-not-on-my-pc.md): If you can't find Accurx Desktop on your PC, here is how you can install it.
- [How to use the Accurx utility tool](https://support.accurx.com/en/articles/768773-how-to-use-the-accurx-utility-tool.md)
- [Accurx Desktop: What to do if you don't have the toolbar or it doesn't look right](https://support.accurx.com/en/articles/768802-accurx-desktop-what-to-do-if-you-don-t-have-the-toolbar-or-it-doesn-t-look-right.md): This article runs through how to get your toolbar connected successfully.
- [SNOMED Code Updates](https://support.accurx.com/en/articles/768855-snomed-code-updates.md): This article summarises the changes made to SNOMED Codes across Accurx.
- [Accurx Installation: "The security ID could not be assigned"](https://support.accurx.com/en/articles/768890-accurx-installation-the-security-id-could-not-be-assigned.md)
- [How to resolve a WebView2 error](https://support.accurx.com/en/articles/768941-how-to-resolve-a-webview2-error.md)
- [Accurx in Scotland](https://support.accurx.com/en/articles/768334-accurx-in-scotland.md): Accurx is coming to Scotland in Summer 2024.
- [How does Accurx Desktop write to the Electronic Patient Record \(EPR\)?](https://support.accurx.com/en/articles/768424-how-does-accurx-desktop-write-to-the-electronic-patient-record-epr.md): This article describes the behaviours for Accurx desktop saving to the medical record and accessing relevant records when necessary
- [Accurx Desktop: What is a workspace?](https://support.accurx.com/en/articles/768757-accurx-desktop-what-is-a-workspace.md): This article runs through what a workspace is on Accurx Desktop and how to manage your workspaces
- [EMIS: Troubleshooting Guide](https://support.accurx.com/en/articles/768318-emis-troubleshooting-guide.md): This article runs some troubleshooting steps if your toolbar is not connecting to EMIS.
- [EMIS: How to activate GPSoC](https://support.accurx.com/en/articles/768525-emis-how-to-activate-gpsoc.md): Updating your settings so you can attach documents directly from EMIS!
- [EMIS: How do I check Role-based Access Control \(RBAC\) settings](https://support.accurx.com/en/articles/768583-emis-how-do-i-check-role-based-access-control-rbac-settings.md): How to check RBAC settings in EMIS
- [EMIS: Accurx Desktop is stuck on "Loading" or "EMIS is loading"](https://support.accurx.com/en/articles/768656-emis-accurx-desktop-is-stuck-on-loading-or-emis-is-loading.md): What to check when Accurx Desktop gets stuck on "EMIS is loading"
- [EMIS: How do I enable myself or others in EMAS Manager?](https://support.accurx.com/en/articles/768800-emis-how-do-i-enable-myself-or-others-in-emas-manager.md): How to activate your staff in EMIS using EMAS Manager
- [How does Accurx Desktop update?](https://support.accurx.com/en/articles/768377-how-does-accurx-desktop-update.md): How Accurx Desktop receives software updates
- [Installing Microsoft .NET](https://support.accurx.com/en/articles/768657-installing-microsoft-net.md): Installing .NET when setting up Accurx Desktop
- [Installing Accurx Desktop on multiple PCs in your organisation](https://support.accurx.com/en/articles/768659-installing-accurx-desktop-on-multiple-pcs-in-your-organisation.md): How to get Accurx Desktop on multiple PCs
- [Accurx Desktop Installation Guide \(for IT Professionals\)](https://support.accurx.com/en/articles/768701-accurx-desktop-installation-guide-for-it-professionals.md): Help with installing Accurx Desktop for IT Professionals providing services to healthcare organisations.
- [How to install Accurx Desktop](https://support.accurx.com/en/articles/768885-how-to-install-accurx-desktop.md): Quick steps for how to get set up Accurx Desktop
- [Information for patients and best practice](https://support.accurx.com/en/articles/768400-information-for-patients-and-best-practice.md): We've got a poster that can be put up in a waiting room, and other resources for practices to use to ensure good use of Accurx Desktop.
- [Accurx Desktop: How to add a new user](https://support.accurx.com/en/articles/768429-accurx-desktop-how-to-add-a-new-user.md): How to get other users set up with Accurx Desktop to connect to EMIS/SystmOne/Vision
- [How to set up Accurx Desktop](https://support.accurx.com/en/articles/768431-how-to-set-up-accurx-desktop.md): Setting up Accurx Desktop at your EMIS or SystmOne organisation
- [My organisation has closed/merged or decommissioned Accurx: What do we need to do?](https://support.accurx.com/en/articles/768541-my-organisation-has-closed-merged-or-decommissioned-accurx-what-do-we-need-to-do.md): Find out what you will need to action if the organisation is due to close or merge.
- [Accurx Desktop: Generic Accounts](https://support.accurx.com/en/articles/768864-accurx-desktop-generic-accounts.md): All Accurx users must now have an individual account to ensure security, accountability, and compliance with NHS guidance.
- [Why is Accurx Desktop asking for my computer location?](https://support.accurx.com/en/articles/768432-why-is-accurx-desktop-asking-for-my-computer-location.md): Why Accurx Desktop asks for computer location and extension number
- [I don't have an NHS email address](https://support.accurx.com/en/articles/768660-i-don-t-have-an-nhs-email-address.md): How to get an NHS email address so you can login to Accurx Desktop
- [Accurx Desktop: How to create an account](https://support.accurx.com/en/articles/768863-accurx-desktop-how-to-create-an-account.md): Creating your account with Accurx Desktop for EMIS/SystmOne users
- [SystmOne: Unblock Accurx in SystmOne](https://support.accurx.com/en/articles/768574-systmone-unblock-accurx-in-systmone.md): How to unblock Accurx in SystmOne
- [SystmOne: How to approve Accurx as a device](https://support.accurx.com/en/articles/768775-systmone-how-to-approve-accurx-as-a-device.md): What to do when you log into SystmOne for the first time after installling
- [SystmOne: Accurx won't connect to SystmOne](https://support.accurx.com/en/articles/768887-systmone-accurx-won-t-connect-to-systmone.md): What to do if you're having problems getting Accurx Desktop to connect with SystmOne
- [Vision: Making the most of the features](https://support.accurx.com/en/articles/768532-vision-making-the-most-of-the-features.md): Here you'll find what features you have available when using Accurx Desktop with Vision and how to use these
- [Vision: Getting Started with Accurx](https://support.accurx.com/en/articles/768581-vision-getting-started-with-accurx.md): A step-by-step guide to getting set up and started with Vision
- [Vision: Accurx & messages via Mail Manager](https://support.accurx.com/en/articles/768767-vision-accurx-messages-via-mail-manager.md)
- [Vision: How to get Accurx Desktop installed](https://support.accurx.com/en/articles/768866-vision-how-to-get-accurx-desktop-installed.md): Here is an overview of how Accurx integrates with Vision and how you can start using Accurx Desktop as a Vision practice.
- [Message GP Inbox](https://support.accurx.com/en/articles/768789-message-gp-inbox.md): Send messages to a patients GP practice and view all of your outbound/inbound messages to GP practices sent from Accurx.
- [Accumail: How are emails sent via Accurx?](https://support.accurx.com/en/articles/768306-accumail-how-are-emails-sent-via-accurx.md): Some common FAQs about our email feature, Accumail
- [Accumail: Why do I need to match some Accumail messages to a patient?](https://support.accurx.com/en/articles/768354-accumail-why-do-i-need-to-match-some-accumail-messages-to-a-patient.md): This article covers how Accumail messages are matched to patients at your organisation.
- [Accurx Desktop: EMIS documents failing to attach](https://support.accurx.com/en/articles/768528-accurx-desktop-emis-documents-failing-to-attach.md): How to fix documents failing to attach on Accumail and SMS
- [Accumail: I have received an email from accurx.email4@nhs.net](https://support.accurx.com/en/articles/768580-accumail-i-have-received-an-email-from-accurx-email4-nhs-net.md): A more detailed look at what to do if you have received an email from accurx.email4@nhs.net
- [Accumail: Notifications](https://support.accurx.com/en/articles/768708-accumail-notifications.md): Find out how you'll get notified and see messages in your Accumail inbox
- [Accumail: How can I send attachments via email?](https://support.accurx.com/en/articles/768801-accumail-how-can-i-send-attachments-via-email.md): How to upload documents from EMIS, SystmOne & Vision to send via email
- [Message Professional: Creating Healthcare Provider templates](https://support.accurx.com/en/articles/768806-message-professional-creating-healthcare-provider-templates.md): Create custom email templates for Accumail/Message professional
- [Accumail: How does the Accumail Desktop directory work?](https://support.accurx.com/en/articles/755609-accumail-how-does-the-accumail-desktop-directory-work.md): Info on how to save addresses, view favourites and uploading a directory.
- [Toolbar Directory: Using the directory and sending an email](https://support.accurx.com/en/articles/768325-toolbar-directory-using-the-directory-and-sending-an-email.md): The Accurx Desktop toolbar directory feature allows you to search, find and manage contacts relevant to your organisation.
- [Accumail: How does the Accumail Desktop directory work?](https://support.accurx.com/en/articles/768384-accumail-how-does-the-accumail-desktop-directory-work.md): Info on how to save addresses, view favourites and uploading a directory.
- [Toolbar Directory: Editing contacts in the Desktop directory](https://support.accurx.com/en/articles/768414-toolbar-directory-editing-contacts-in-the-desktop-directory.md): This article describes how to edit contacts in the Accurx directory for yourself, your colleagues & the wider community
- [Toolbar Directory: Managing contacts](https://support.accurx.com/en/articles/768464-toolbar-directory-managing-contacts.md): Keep your directory contact list up to date by adding contacts, editing them or removing.
- [Accumail: Adding a contact to the compose message Accumail Desktop directory](https://support.accurx.com/en/articles/768641-accumail-adding-a-contact-to-the-compose-message-accumail-desktop-directory.md): This article describes how to create a new contact in your organisation's Accumail directory!
- [Accumail: Searching for contacts when composing a new message](https://support.accurx.com/en/articles/768720-accumail-searching-for-contacts-when-composing-a-new-message.md): This article describes the new Accumail directory and how to use it!
- [Accumail: Removing a contact in Accumail Desktop directory](https://support.accurx.com/en/articles/768771-accumail-removing-a-contact-in-accumail-desktop-directory.md): How to remove contacts in your directory.
- [Accumail: Who can I email?](https://support.accurx.com/en/articles/768608-accumail-who-can-i-email.md): A list of which email domains you can send emails to with Accumail
- [Accumail: Assigning messages](https://support.accurx.com/en/articles/768724-accumail-assigning-messages.md): Assign messages to other colleagues that can help action an Accumail message.
- [Manage Organisation: How to approve new users at an organisation](https://support.accurx.com/en/articles/768346-manage-organisation-how-to-approve-new-users-at-an-organisation.md): Why am I unapproved and how your admin can approve you
- [Manage Organisation: How to archive/unarchive a user account](https://support.accurx.com/en/articles/768348-manage-organisation-how-to-archive-unarchive-a-user-account.md): How to update the settings when someone leaves or rejoins your organisation
- [Manage Organisation: How to make other users admins](https://support.accurx.com/en/articles/768556-manage-organisation-how-to-make-other-users-admins.md): We recommend that organisations have multiple admins - here's how you can do this.
- [Accurx Desktop: Vision - How to change the organisation name at the bottom of the text message](https://support.accurx.com/en/articles/768564-accurx-desktop-vision-how-to-change-the-organisation-name-at-the-bottom-of-the-text-message.md): How to change how your organisation name appears at the very bottom of the text message
- [Manage Organisation: How to change the text sender ID from "GPSurgery" or "NHSNoReply"](https://support.accurx.com/en/articles/768596-manage-organisation-how-to-change-the-text-sender-id-from-gpsurgery-or-nhsnoreply.md): Change the name that the text appears from on a patient's phone
- [Accurx Desktop: EMIS - How to change the organisation name at the bottom of the text message](https://support.accurx.com/en/articles/768599-accurx-desktop-emis-how-to-change-the-organisation-name-at-the-bottom-of-the-text-message.md): How to change how your organisation name appears at the very bottom of the text message
- [Accurx Desktop: SystmOne - How to change the organisation name at the bottom of the text message](https://support.accurx.com/en/articles/768618-accurx-desktop-systmone-how-to-change-the-organisation-name-at-the-bottom-of-the-text-message.md): How to change how your organisation name appears at the very bottom of the text message
- [Manage Organisation: How to edit your signature at the bottom of a text message](https://support.accurx.com/en/articles/768799-manage-organisation-how-to-edit-your-signature-at-the-bottom-of-a-text-message.md): How to edit your name that appears at the bottom of texts, emails to patients in SMS and emails in Accumail to organisations.
- [Manage Organisation: How to change the name on your Accurx account](https://support.accurx.com/en/articles/768878-manage-organisation-how-to-change-the-name-on-your-accurx-account.md): What to do if the name on your Accurx account is incorrect or missing
- [Accurx Desktop: Using multiple EMIS Web windows](https://support.accurx.com/en/articles/768700-accurx-desktop-using-multiple-emis-web-windows.md): When using Accurx Desktop with multiple EMIS windows open, you'll be asked to search for a patient.
- [Accurx Desktop: How to access Accurx Desktop at a new organisation](https://support.accurx.com/en/articles/768774-accurx-desktop-how-to-access-accurx-desktop-at-a-new-organisation.md): Using Accurx Desktop when moving to a new organisation, if you've used it before
- [Accurx Desktop: Do I need to log out?](https://support.accurx.com/en/articles/768347-accurx-desktop-do-i-need-to-log-out.md): Logging out of Accurx Desktop
- [Accurx Desktop: How to reset your password](https://support.accurx.com/en/articles/768486-accurx-desktop-how-to-reset-your-password.md): This article runs through how Accurx Desktop users can reset their Accurx password when logging in via the 'Log in with email and password' route.
- [Accurx Desktop: How to log in](https://support.accurx.com/en/articles/768655-accurx-desktop-how-to-log-in.md): Help with signing in to the Accurx Desktop toolbar for EMIS, SystmOne, and Vision
- [Accurx Desktop: My admin can't approve me](https://support.accurx.com/en/articles/768709-accurx-desktop-my-admin-can-t-approve-me.md): What to do if your admin has left the practice or is a way for a long period
- [Accurx Desktop: Can I use Accurx to work remotely from home or on a laptop?](https://support.accurx.com/en/articles/768817-accurx-desktop-can-i-use-accurx-to-work-remotely-from-home-or-on-a-laptop.md): How to install Accurx desktop on a laptop or on your remote software
- [Patient Triage: Clinical Safety](https://support.accurx.com/en/articles/755592-patient-triage-clinical-safety.md): Patient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
- [Total Triage Readiness: Your Free 4-Week Implementation Programme](https://support.accurx.com/en/articles/768356-total-triage-readiness-your-free-4-week-implementation-programme.md): Getting started with Total Triage
- [Patient Triage: Clinical Safety](https://support.accurx.com/en/articles/768388-patient-triage-clinical-safety.md): Patient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
- [Patient Triage: What information do patients submit?](https://support.accurx.com/en/articles/768442-patient-triage-what-information-do-patients-submit.md): This article gives a detailed description on what information patients submit when sending a query through Patient Triage
- [Patient Triage: How does patient identification work?](https://support.accurx.com/en/articles/768487-patient-triage-how-does-patient-identification-work.md): Accurx take security very seriously. This article gives a description of how we ensure that patients are who they say they are.
- [Patient Triage: Total Triage](https://support.accurx.com/en/articles/768550-patient-triage-total-triage.md): Find out how you can use Patient Triage as a tool in your total triage workflow.
- [Patient Triage: Translation](https://support.accurx.com/en/articles/768584-patient-triage-translation.md)
- [Patient Triage: Outcome Recording](https://support.accurx.com/en/articles/768590-patient-triage-outcome-recording.md): A guide on Outcome Recording, when and how to use this feature.
- [Patient Triage: Template Policy](https://support.accurx.com/en/articles/768606-patient-triage-template-policy.md)
- [Patient Triage: Workflows and Template Examples](https://support.accurx.com/en/articles/768671-patient-triage-workflows-and-template-examples.md): Here are some example workflows that we've seen be successful in GP practices. These examples go through both Medical and Admin requests.
- [Patient Triage: Step-by-step guide](https://support.accurx.com/en/articles/768672-patient-triage-step-by-step-guide.md): This guide is a resource to help practices launch Patient Triage.
- [Reporting Dashboards: Patient Triage](https://support.accurx.com/en/articles/768678-reporting-dashboards-patient-triage.md): Using the Patient Triage dashboard to better understand and plan for your organisation's inbound demands.
- [Patient Triage: FAQs](https://support.accurx.com/en/articles/768688-patient-triage-faqs.md): This article helps answer some frequently asked questions about Patient Triage
- [Patient Triage: Who gets notified about new requests?](https://support.accurx.com/en/articles/768689-patient-triage-who-gets-notified-about-new-requests.md): Understanding how notifications work for Patient Triage and how these can be changed
- [Patient Triage: Reception Flow](https://support.accurx.com/en/articles/768727-patient-triage-reception-flow.md): Learn about our feature in Patient Triage that allows practice staff to submit a triage request on behalf of a patient!
- [Patient Triage: What is the NHS App integration?](https://support.accurx.com/en/articles/768753-patient-triage-what-is-the-nhs-app-integration.md): Learn more about our integration with the NHS App!
- [Hub Working: Cross-Organisational Triage](https://support.accurx.com/en/articles/768798-hub-working-cross-organisational-triage.md): Manage network-wide demand by forwarding Patient Triage requests to other practices or hub teams.
- [Patient Triage: How to use Proxy Flow](https://support.accurx.com/en/articles/768822-patient-triage-how-to-use-proxy-flow.md): Submitting requests on behalf of a patient.
- [Patient Triage: How to manage Patient Triage requests in the inbox](https://support.accurx.com/en/articles/777040-patient-triage-how-to-manage-patient-triage-requests-in-the-inbox.md): This article explains how to review and action incoming patient requests in your Accurx Desktop Inbox.
- [Accurx Navigator: Governance and compliance considerations for using Accurx Navigator](https://support.accurx.com/en/articles/768326-accurx-navigator-governance-and-compliance-considerations-for-using-accurx-navigator.md): Before you start using Accurx Navigator, your organisation must complete some important governance and compliance steps
- [Accurx Navigator](https://support.accurx.com/en/articles/768450-accurx-navigator.md): Patients using Patient Triage will be informed of different options available so they can choose what care is appropriate for their needs
- [Patient Triage: How to customise your messages](https://support.accurx.com/en/articles/768332-patient-triage-how-to-customise-your-messages.md): Make sure patients have the right expectations by personalising the wording on the form and messages to suit your practice.
- [Patient Triage: Self-Referral](https://support.accurx.com/en/articles/768545-patient-triage-self-referral.md): Our new feature designed to signpost patients to other local healthcare providers.
- [Patient Triage: What to do in an outage](https://support.accurx.com/en/articles/768585-patient-triage-what-to-do-in-an-outage.md)
- [Patient Triage: How to manage your repeat prescription settings](https://support.accurx.com/en/articles/768645-patient-triage-how-to-manage-your-repeat-prescription-settings.md): Customising the repeat prescription option in Patient Triage
- [Patient Triage: How to navigate the Settings](https://support.accurx.com/en/articles/768666-patient-triage-how-to-navigate-the-settings.md): This article will guide you through all the sections on the Patient Triage Settings page.
- [Patient Triage: How to use Temporary Suspend for Patient Triage](https://support.accurx.com/en/articles/768776-patient-triage-how-to-use-temporary-suspend-for-patient-triage.md): How to disable Patient Triage temporarily to help with demand
- [Patient Triage: How to manage your Patient Triage inbound](https://support.accurx.com/en/articles/768854-patient-triage-how-to-manage-your-patient-triage-inbound.md): We have a number of features designed to help you manage your incoming requests.
- [Patient Triage: Updating your website](https://support.accurx.com/en/articles/768867-patient-triage-updating-your-website.md): Here are our key tips for displaying Patient Triage on the practice website!
- [Total Triage: Appointment book example](https://support.accurx.com/en/articles/755594-total-triage-appointment-book-example.md)
- [Stage 2: Prepare your practice and your patients](https://support.accurx.com/en/articles/755603-stage-2-prepare-your-practice-and-your-patients.md)
- [Total triage: Ambassadors](https://support.accurx.com/en/articles/755611-total-triage-ambassadors.md): Want to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?
- [Stage 2: Prepare your practice and your patients](https://support.accurx.com/en/articles/768390-stage-2-prepare-your-practice-and-your-patients.md)
- [Total Triage: Appointment book example](https://support.accurx.com/en/articles/768391-total-triage-appointment-book-example.md)
- [Total triage: Ambassadors](https://support.accurx.com/en/articles/768396-total-triage-ambassadors.md): Want to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?
- [Total triage: Preparing my practice to move to total triage](https://support.accurx.com/en/articles/768466-total-triage-preparing-my-practice-to-move-to-total-triage.md): Setting your practice up for the future
- [Stage 3: Go live and refine your process](https://support.accurx.com/en/articles/768651-stage-3-go-live-and-refine-your-process.md)
- [Total Triage: Tips & Tricks 🧙](https://support.accurx.com/en/articles/768652-total-triage-tips-tricks.md)
- [Stage 1: Getting ready to go live with total triage!](https://support.accurx.com/en/articles/768695-stage-1-getting-ready-to-go-live-with-total-triage.md): Setting up for success
- [Accurx pricing in primary care](https://support.accurx.com/en/articles/768406-accurx-pricing-in-primary-care.md): This article provides an overview of how our paid products are bundled and priced.
- [Purchasing Accurx paid for features - FAQs](https://support.accurx.com/en/articles/768444-purchasing-accurx-paid-for-features-faqs.md): This article answers FAQs from STPs and ICSs about purchasing extra Accurx features for primary care
- [How to get set up with a Private Reporting Dashboard](https://support.accurx.com/en/articles/768512-how-to-get-set-up-with-a-private-reporting-dashboard.md): This article is aimed at STPs, ICSs and PCNs that have contracted for Accurx paid for features.
- [How to procure Accurx products for your Practice, PCN or Federation](https://support.accurx.com/en/articles/768827-how-to-procure-accurx-products-for-your-practice-pcn-or-federation.md): This article explains how to procure extra paid for features for your organisation.
- [Join a training session to make the most of your Accurx features!](https://support.accurx.com/en/articles/768870-join-a-training-session-to-make-the-most-of-your-accurx-features.md): Our live demonstrations with Q&A are available to sign up to now
- [SMS costs: Batch Messaging](https://support.accurx.com/en/articles/768331-sms-costs-batch-messaging.md)
- [SMS costs: Ad-hoc messages](https://support.accurx.com/en/articles/768650-sms-costs-ad-hoc-messages.md): Top tips for being more sustainable with fragments when sending messages to individual patients from the Accurx toolbar
- [SMS costs: Fragment Resource Centre](https://support.accurx.com/en/articles/768692-sms-costs-fragment-resource-centre.md): This article is a user guide to help organisations to save on SMS costs when using Accurx products
- [SMS costs: Unicode](https://support.accurx.com/en/articles/768730-sms-costs-unicode.md)
- [SMS costs: What is a fragment?](https://support.accurx.com/en/articles/768831-sms-costs-what-is-a-fragment.md)
- [SMS costs: How to be more fragment efficient](https://support.accurx.com/en/articles/768832-sms-costs-how-to-be-more-fragment-efficient.md)
- [SMS costs: Appointment Reminders](https://support.accurx.com/en/articles/768858-sms-costs-appointment-reminders.md)
- [Video Consultation Resource Centre](https://support.accurx.com/en/articles/768569-video-consultation-resource-centre.md): This article is a user guide to help practices with access to Video Consultations make the most of the product
- [How can I access webinar recordings if I miss the live session?](https://support.accurx.com/en/articles/768345-how-can-i-access-webinar-recordings-if-i-miss-the-live-session.md)
- [Accurx Paid features DPIA](https://support.accurx.com/en/articles/768869-accurx-paid-features-dpia.md): This article covers all aspects of a DPIA for using Accurx Desktop as an Accurx Paid features customer
- [Account Management FAQs](https://support.accurx.com/en/articles/768310-account-management-faqs.md): This article covers FAQs regarding what you can expect from your dedicated Account Manager at Accurx and what you can use them for
- [Supporting practices with products FAQs](https://support.accurx.com/en/articles/768718-supporting-practices-with-products-faqs.md): This article answers FAQs regarding the implementation training and support Accurx offers practices that have procured Accurx Paid features.
- [Account Data & Reporting Dashboard](https://support.accurx.com/en/articles/768719-account-data-reporting-dashboard.md): This article covers guidance and FAQs relating to account data and reporting questions where Accurx Paid features have been procured.
- [Questionnaires Resource Centre](https://support.accurx.com/en/articles/768298-questionnaires-resource-centre.md): This article is a user guide to help organisations with access to Questionnaires make the most of the product
- [SMS Plus Resource Centre](https://support.accurx.com/en/articles/768637-sms-plus-resource-centre.md): This article is a user guide to help organisations with access to SMS Plus make the most of the product
- [Batch Messaging & Appointment Reminders Resource Centre](https://support.accurx.com/en/articles/768721-batch-messaging-appointment-reminders-resource-centre.md): This article is a user guide to help organisations with access to Batch Messaging & Appointment Reminders make the most of the product
- [Patient Triage Resource Centre](https://support.accurx.com/en/articles/768813-patient-triage-resource-centre.md): This article is a user guide to help practices with access to Patient Triage make the most of the product
- [Appointment Reminders: Frequently Asked Questions \(FAQs\)](https://support.accurx.com/en/articles/768825-appointment-reminders-frequently-asked-questions-faqs.md): This article helps answer some frequently asked questions about Appointment Reminders
- [Appointment Reminders: How do patient appointment amendments work?](https://support.accurx.com/en/articles/768335-appointment-reminders-how-do-patient-appointment-amendments-work.md): How appointment amendments work for patients and what this will look like for the organisation
- [Appointment Reminders: Why is my slot type and/or site location missing?](https://support.accurx.com/en/articles/768418-appointment-reminders-why-is-my-slot-type-and-or-site-location-missing.md): What to do if a slot type and/or site location is missing when setting up Appointment Reminders
- [Appointment Reminders: How do they work for multi-site organisations?](https://support.accurx.com/en/articles/768473-appointment-reminders-how-do-they-work-for-multi-site-organisations.md): Setting up Accurx Appointment Reminders at organisations with more than one site
- [Appointment Reminders: How it works for SystmOne organisations with multiple sites](https://support.accurx.com/en/articles/768639-appointment-reminders-how-it-works-for-systmone-organisations-with-multiple-sites.md)
- [Appointment Reminders: SMS consent](https://support.accurx.com/en/articles/768644-appointment-reminders-sms-consent.md): Appointment Reminders will now be sent aligned with any codes related to consent to SMS communication in the record.
- [Appointment Reminders: How to guide](https://support.accurx.com/en/articles/768649-appointment-reminders-how-to-guide.md): A step-by-step guide on how to use Accurx's premium feature for sending automated messages to patients to remind them of their appointment
- [Appointment Reminders: An Introduction](https://support.accurx.com/en/articles/768894-appointment-reminders-an-introduction.md): What are Accurx Appointment Reminders, how do they work and how can I start using them?
- [Appointment Reminders: How to use Post-Appointment Messages \(e.g. Friends & Family\)](https://support.accurx.com/en/articles/768621-appointment-reminders-how-to-use-post-appointment-messages-e-g-friends-family.md): A step-by-step guide on how to use Accurx's new feature for sending automated messages to patients after their appointment!
- [Appointment Reminders: How to make a Friends and Family test using Microsoft Forms](https://support.accurx.com/en/articles/768819-appointment-reminders-how-to-make-a-friends-and-family-test-using-microsoft-forms.md): Here is how you can create a simple online feedback form which you can send out to patients using Accurx!
- [Appointment Reminders: How to make a Friends and Family test using Google Forms](https://support.accurx.com/en/articles/768873-appointment-reminders-how-to-make-a-friends-and-family-test-using-google-forms.md): Here is how you can create a simple online feedback form which you can send out to patients using Accurx!
- [Batch Messaging: What is Likely-to-fail?](https://support.accurx.com/en/articles/768392-batch-messaging-what-is-likely-to-fail.md): This article explains what likely-to-fail means in Batch Messaging
- [Batch Messaging: How to create a CSV file in SystmOne](https://support.accurx.com/en/articles/768443-batch-messaging-how-to-create-a-csv-file-in-systmone.md): Creating a list of patients in SystmOne to send a Batch Message to
- [Batch Messaging: How to use Batch Messaging with the NHS app](https://support.accurx.com/en/articles/768465-batch-messaging-how-to-use-batch-messaging-with-the-nhs-app.md): Find out more about how you can send Batch Messages to patients who have the NHS App in England.
- [Batch Messaging: How to create a CSV file in Vision](https://support.accurx.com/en/articles/768537-batch-messaging-how-to-create-a-csv-file-in-vision.md): Creating a list of patients in Vision to send a Batch Message to
- [Batch Messaging: A complete guide to exporting a CSV from your electronic patient record \(EPR\)](https://support.accurx.com/en/articles/768538-batch-messaging-a-complete-guide-to-exporting-a-csv-from-your-electronic-patient-record-epr.md)
- [Batch Messaging: Removing patients who have dissented SMS communication from your CSV in EMIS](https://support.accurx.com/en/articles/768544-batch-messaging-removing-patients-who-have-dissented-sms-communication-from-your-csv-in-emis.md): A step-by-step guide on how to remove patients who have dissented SMS communication from your CSV in EMIS
- [Batch Messaging: FAQs](https://support.accurx.com/en/articles/768559-batch-messaging-faqs.md): This article helps answer some frequently asked questions about Batch Messaging
- [Batch Messaging: How to use guide](https://support.accurx.com/en/articles/768586-batch-messaging-how-to-use-guide.md): A step-by-step guide on how to use Accurx 's premium feature for sending messages to multiple patients at once
- [Batch Messaging: How do Questionnaires save to patient records?](https://support.accurx.com/en/articles/768587-batch-messaging-how-do-questionnaires-save-to-patient-records.md)
- [Batch Messaging: How to stagger and schedule batch messages](https://support.accurx.com/en/articles/768643-batch-messaging-how-to-stagger-and-schedule-batch-messages.md): This article is a step by step guide on how to stagger and schedule messages within Accurx's Batch Messaging product.
- [Batch Messaging: How to create a CSV file in EMIS](https://support.accurx.com/en/articles/768717-batch-messaging-how-to-create-a-csv-file-in-emis.md): Creating a list of patients in EMIS to send a Batch Message to
- [Batch Messaging: Removing patients who have dissented SMS communication from your CSV in SystmOne](https://support.accurx.com/en/articles/768729-batch-messaging-removing-patients-who-have-dissented-sms-communication-from-your-csv-in-systmone.md): A step-by-step guide on how to remove patients who have dissented SMS communication from your CSV in SystmOne
- [Batch Messaging: Using Batch Messaging in Northern Ireland](https://support.accurx.com/en/articles/768821-batch-messaging-using-batch-messaging-in-northern-ireland.md)
- [Batch Messaging: How to create templates for batch](https://support.accurx.com/en/articles/768828-batch-messaging-how-to-create-templates-for-batch.md): A guide for setting up new and existing templates for Batch messaging
- [Batch Messaging: How do I get access for my organisation?](https://support.accurx.com/en/articles/768829-batch-messaging-how-do-i-get-access-for-my-organisation.md): Accurx Batch messaging is a paid for feature. Find out how to get access.
- [Batch Messaging: How to change the Date of Birth format on a CSV file](https://support.accurx.com/en/articles/768830-batch-messaging-how-to-change-the-date-of-birth-format-on-a-csv-file.md): A guide for changing the DOB format to DD-MMM-YYYY in CSV files
- [Batch Messaging: Sending via Email](https://support.accurx.com/en/articles/768860-batch-messaging-sending-via-email.md)
- [Questionnaires: COVID-19 screening questionnaire](https://support.accurx.com/en/articles/768352-questionnaires-covid-19-screening-questionnaire.md): We've built a questionnaire to help practices screen patients before they come to the practice - here's how it works.
- [Questionnaires: What does 'This patient is already enrolled in this questionnaire' mean?](https://support.accurx.com/en/articles/768403-questionnaires-what-does-this-patient-is-already-enrolled-in-this-questionnaire-mean.md): This error means you're trying to send a patient a questionnaire that you're already in enrolled in.
- [Questionnaires: Can I remotely monitor a patient's COVID-19 symptoms?](https://support.accurx.com/en/articles/768435-questionnaires-can-i-remotely-monitor-a-patient-s-covid-19-symptoms.md): How to use the Remote Monitoring \(Adults\) Questionnaire
- [Questionnaires: How to schedule a questionnaire to send to a Patient in the future](https://support.accurx.com/en/articles/768502-questionnaires-how-to-schedule-a-questionnaire-to-send-to-a-patient-in-the-future.md): Learn how to schedule a questionnaire.
- [Questionnaires: How to guide](https://support.accurx.com/en/articles/768522-questionnaires-how-to-guide.md): Learn how to collect structured information from patients via SMS.
- [Accurx Questionnaires](https://support.accurx.com/en/articles/768706-accurx-questionnaires.md): Accurx lets you send mobile-friendly questionnaires to your patients via SMS.
- [Questionnaires: Which are free and which need to be paid for?](https://support.accurx.com/en/articles/768803-questionnaires-which-are-free-and-which-need-to-be-paid-for.md): Find out which questionnaires will remain free and which will be available to purchase by all Desktop using organisations.
- [Questionnaires: Partnered Questionnaire FAQs](https://support.accurx.com/en/articles/768804-questionnaires-partnered-questionnaire-faqs.md): Find out all there is on partnered Questionnaire's with Accurx
- [Questionnaires: List of all questionnaires available](https://support.accurx.com/en/articles/768820-questionnaires-list-of-all-questionnaires-available.md): This article is a list of all Accurx Questionnaires currently available and a link to their respective articles
- [How are reminders and non-responses managed for Accurx and custom questionnaires?](https://support.accurx.com/en/articles/768880-how-are-reminders-and-non-responses-managed-for-accurx-and-custom-questionnaires.md)
- [Custom Questionnaires: Our tips on how to create great Questionnaires](https://support.accurx.com/en/articles/768469-custom-questionnaires-our-tips-on-how-to-create-great-questionnaires.md)
- [Custom Questionnaires: How to create your own custom questionnaire](https://support.accurx.com/en/articles/768543-custom-questionnaires-how-to-create-your-own-custom-questionnaire.md): Here you can find out how to create and send your own custom questionnaires to collect the patient information you need.
- [Custom Questionnaires: How to share questionnaires with your colleagues](https://support.accurx.com/en/articles/768546-custom-questionnaires-how-to-share-questionnaires-with-your-colleagues.md): Here's how you can share your custom questionnaires!
- [Accurx Desktop: How to get started with the toolbar](https://support.accurx.com/en/articles/768386-accurx-desktop-how-to-get-started-with-the-toolbar.md): A basic guide to using the Accurx Desktop toolbar for EMIS/SystmOne/Vision GP organisations.
- [Unlocking iPhone Messages](https://support.accurx.com/en/articles/768634-unlocking-iphone-messages.md): If your recent iOS update \(like iOS 26\) is silently filtering important SMS texts, we'll show you the quick steps to disable the hidden "Unknown Senders" setting.
- [How to schedule messages to a patient](https://support.accurx.com/en/articles/768658-how-to-schedule-messages-to-a-patient.md): Learn how to use Scheduled messages to send multiple messages automatically over a series of days, weeks or months.
- [Scheduled Messages FAQs](https://support.accurx.com/en/articles/768679-scheduled-messages-faqs.md): This article has some frequently asked questions about scheduled messages
- [Accurx Desktop: How to email patients](https://support.accurx.com/en/articles/768722-accurx-desktop-how-to-email-patients.md): How to send an email to patients from Accurx Desktop
- [Accurx Lite vs Accurx Plus: What are the differences?](https://support.accurx.com/en/articles/768745-accurx-lite-vs-accurx-plus-what-are-the-differences.md): An overview of the features remaining free and features available to purchase by any Desktop-using organisation as part of Accurx Plus
- [Accurx Desktop: Text message character limit](https://support.accurx.com/en/articles/768350-accurx-desktop-text-message-character-limit.md): How many words can be used for a patient message
- [Accurx Desktop: How can patients consent to my organisation saving photos?](https://support.accurx.com/en/articles/768387-accurx-desktop-how-can-patients-consent-to-my-organisation-saving-photos.md)
- [Accurx Desktop: My patient does not speak English. Can I send them a text in another language?](https://support.accurx.com/en/articles/768529-accurx-desktop-my-patient-does-not-speak-english-can-i-send-them-a-text-in-another-language.md): How to translate your messages before sending them
- [How we check patient mobile numbers for scheduled messages and appointment reminders](https://support.accurx.com/en/articles/768542-how-we-check-patient-mobile-numbers-for-scheduled-messages-and-appointment-reminders.md): This article describes how we check the latest mobile number when sending a pre-scheduled message
- [Accurx Desktop: Sending individual messages via the NHS App \(Pilot\)](https://support.accurx.com/en/articles/768560-accurx-desktop-sending-individual-messages-via-the-nhs-app-pilot.md): How to send messages from the Accurx Desktop toolbar via the NHS App
- [Accurx Desktop: How to send a message that a patient can respond to \(with text or photo 📸\)](https://support.accurx.com/en/articles/768577-accurx-desktop-how-to-send-a-message-that-a-patient-can-respond-to-with-text-or-photo.md): Allowing patient replies to texts with Accurx Desktop
- [Accurx Desktop: What is Message Patient?](https://support.accurx.com/en/articles/768703-accurx-desktop-what-is-message-patient.md)
- [Accurx Desktop: How to send a text message to a patient](https://support.accurx.com/en/articles/768705-accurx-desktop-how-to-send-a-text-message-to-a-patient.md): How to send a quick text using Accurx Desktop that a patient can't respond to
- [Accurx Desktop: What’s the difference between “Consent ✅”, “Okay to contact ✅”, and “Consent unknown⚠️”?](https://support.accurx.com/en/articles/768818-accurx-desktop-what-s-the-difference-between-consent-okay-to-contact-and-consent-unknown.md): Find out more about the contact consent indicators in the new version of the Message tab in Accurx desktop
- [Accurx Desktop: How to send text messages 'out of hours'](https://support.accurx.com/en/articles/768862-accurx-desktop-how-to-send-text-messages-out-of-hours.md): By default, Accurx Desktop will delay messages to 8am the next day if it's currently 'out of hours'.
- [Accurx Desktop: How long do links last until they expire?](https://support.accurx.com/en/articles/768868-accurx-desktop-how-long-do-links-last-until-they-expire.md): This article covers how long each different type of link generated by Accurx last for
- [Video: How to invite more people to a call](https://support.accurx.com/en/articles/768307-video-how-to-invite-more-people-to-a-call.md): Sometimes you might want to bring extra people into a video consultation - another clinician, an interpreter, a supervising colleague, or another patient's carer, for example. The process is the sa...
- [Video: Troubleshooting](https://support.accurx.com/en/articles/768425-video-troubleshooting.md): This article talks about some common issues people may have with our Video consultation feature, and how to troubleshoot them.
- [Video: What do I do when I see 'You're trying to join on an unsupported browser' in a video consultation?](https://support.accurx.com/en/articles/768518-video-what-do-i-do-when-i-see-you-re-trying-to-join-on-an-unsupported-browser-in-a-video-consultation.md): What to do if you see this error message about unsupported browsers on desktop
- [Accurx Desktop: How to do a video consultation](https://support.accurx.com/en/articles/768735-accurx-desktop-how-to-do-a-video-consultation.md): You can add a video consultation link to any message you send from Accurx Web - no separate app or login needed for you or your patient.
- [Video: Which browsers are supported?](https://support.accurx.com/en/articles/768815-video-which-browsers-are-supported.md): Which devices you can use for the video consultation feature
- [Accurx Desktop: How to view your usage for SMS messages, Questionnaires, Pathways & video consultations](https://support.accurx.com/en/articles/768330-accurx-desktop-how-to-view-your-usage-for-sms-messages-questionnaires-pathways-video-consultations.md): How to see the number of messages your practice sends
- [Reporting Dashboards: Messaging Channels and Fragments](https://support.accurx.com/en/articles/768790-reporting-dashboards-messaging-channels-and-fragments.md): Find out how to use your reporting dashboards to gain insights into the most popular channels for your messages and their related fragments.
- [Message Professional: Creating "Healthcare provider" Templates](https://support.accurx.com/en/articles/768368-message-professional-creating-healthcare-provider-templates.md): Save time and avoid repetitive typing by creating custom templates. You can create templates for your own personal use or share them with your entire organisation.
- [Accurx Desktop: How to add Read Codes to message templates](https://support.accurx.com/en/articles/768593-accurx-desktop-how-to-add-read-codes-to-message-templates.md): Adding Read Codes to personal or practice templates
- [Accurx Desktop: Templates FAQ](https://support.accurx.com/en/articles/768594-accurx-desktop-templates-faq.md): Frequently asked questions about creating your own message templates for yourself and your organisation
- [Accurx Desktop: How to view and use Accurx's pre-built templates](https://support.accurx.com/en/articles/768646-accurx-desktop-how-to-view-and-use-accurx-s-pre-built-templates.md): Using the Accurx library of Message Templates
- [Accurx Desktop: How to create your own custom message templates](https://support.accurx.com/en/articles/768647-accurx-desktop-how-to-create-your-own-custom-message-templates.md): Create and save your own message templates
- [Accurx Desktop: How to share your message templates with your organisation](https://support.accurx.com/en/articles/768792-accurx-desktop-how-to-share-your-message-templates-with-your-organisation.md): You can share your personal templates with your organisation so your colleagues can use them too.
- [Accurx Desktop: How to add SNOMED codes to message templates](https://support.accurx.com/en/articles/768856-accurx-desktop-how-to-add-snomed-codes-to-message-templates.md): Adding SNOMED codes to personal or practice templates
- [Accurx Desktop: How to attach a document to a text message or email](https://support.accurx.com/en/articles/768440-accurx-desktop-how-to-attach-a-document-to-a-text-message-or-email.md): Learn how you can send a document to a patient using Accurx
- [Accurx Desktop: How to attach test results, sick notes, and more directly from your clinical system to SMS messages](https://support.accurx.com/en/articles/768739-accurx-desktop-how-to-attach-test-results-sick-notes-and-more-directly-from-your-clinical-system-to-sms-messages.md): You can now attach documents directly from EMIS/SystmOne/Vision to your texts without needing to save them to your desktop!
- [Accurx Desktop: Digitally signing sick notes \(Med3\)](https://support.accurx.com/en/articles/768816-accurx-desktop-digitally-signing-sick-notes-med3.md): How to sign sicknotes before attaching the documents
- [Accurx Desktop: Can I cancel a delayed text message after I've scheduled it?](https://support.accurx.com/en/articles/768588-accurx-desktop-can-i-cancel-a-delayed-text-message-after-i-ve-scheduled-it.md): How to cancel individual text messages that you have scheduled to be sent to a patient at a future date
- [Pathways: Urgent Referral Pathway](https://support.accurx.com/en/articles/768626-pathways-urgent-referral-pathway.md): How to schedule Urgent Referral text messages to a patient
- [Pathways: FIT Sample Reminder Pathway](https://support.accurx.com/en/articles/768751-pathways-fit-sample-reminder-pathway.md): How to schedule FIT Sample Reminder text messages to a patient
- [Accurx Desktop: What do Sent, Delivered, and Failed mean in delivery receipts?](https://support.accurx.com/en/articles/768430-accurx-desktop-what-do-sent-delivered-and-failed-mean-in-delivery-receipts.md): What do these different status messages mean in the delivery receipt of a text message
- [Accurx Desktop: How to monitor the delivery status of a text message](https://support.accurx.com/en/articles/768575-accurx-desktop-how-to-monitor-the-delivery-status-of-a-text-message.md): How you can find out if a SMS has been delivered to a patient
- [Accurx Desktop: Why does a message fail?](https://support.accurx.com/en/articles/768676-accurx-desktop-why-does-a-message-fail.md): SMS messages might fail when you send them to a patient - this article explains the reasons why.
- [AccuBook: How to get started as a lead organisation](https://support.accurx.com/en/articles/768407-accubook-how-to-get-started-as-a-lead-organisation.md): Information on how to start setting up clinics and inviting patients
- [AccuBook: An Introduction to AccuBook](https://support.accurx.com/en/articles/768746-accubook-an-introduction-to-accubook.md): An overview of the accuBook
- [AccuBook: Gaining consent](https://support.accurx.com/en/articles/768747-accubook-gaining-consent.md): Find out more about gaining patient consent for COVID-19 vaccination
- [AccuBook: Using AccuBook for your Booster campaign](https://support.accurx.com/en/articles/768807-accubook-using-accubook-for-your-booster-campaign.md): Everything you need to know about using Accubook for your Covid Booster campaign.
- [AccuBook: How to get started as a participating practice](https://support.accurx.com/en/articles/768808-accubook-how-to-get-started-as-a-participating-practice.md): How to accept invites from lead organisations
- [AccuBook: How to use the multi-site functionality](https://support.accurx.com/en/articles/768410-accubook-how-to-use-the-multi-site-functionality.md): How does multi-site functionality works and exploring the various set ups available
- [AccuBook: How to get set up with multi-sites](https://support.accurx.com/en/articles/768478-accubook-how-to-get-set-up-with-multi-sites.md): How to get set up as a multi-site with practices being part of more than one designated site for COVID-19 only.
- [AccuBook: How to filter your invited patients by a particular clinic](https://support.accurx.com/en/articles/768472-accubook-how-to-filter-your-invited-patients-by-a-particular-clinic.md): How to filter your patients based on a particular clinic session.
- [AccuBook: How to manage invites & appointments](https://support.accurx.com/en/articles/768474-accubook-how-to-manage-invites-appointments.md): How to review the status of patient invites, and cancel invites and bookings
- [AccuBook: How does AccuBook save to record?](https://support.accurx.com/en/articles/768619-accubook-how-does-accubook-save-to-record.md): Find out what is saved to EMIS / SystmOne when a patient has been sent or declined the vaccine invitation, and when this occurs.
- [AccuBook: How to use the 'Manage patients' page](https://support.accurx.com/en/articles/768663-accubook-how-to-use-the-manage-patients-page.md): How to make use of the many search features on the 'Manage patients' page!
- [AccuBook: How to send booking reminders](https://support.accurx.com/en/articles/768812-accubook-how-to-send-booking-reminders.md): How to send reminders to your patients individually or in bulk, to nudge them to book in for their vaccination.
- [AccuBook: What happens when a patient declines their invite?](https://support.accurx.com/en/articles/768300-accubook-what-happens-when-a-patient-declines-their-invite.md): How your patients can decline the COVID-19 vaccine and the steps you can take to reset them from that state
- [AccuBook: How to bulk cancel 'awaiting response'](https://support.accurx.com/en/articles/768412-accubook-how-to-bulk-cancel-awaiting-response.md): How to cancel 'awaiting response- 1st' invites in bulk to save time
- [AccuBook: How to bulk cancel patients from a clinic](https://support.accurx.com/en/articles/768607-accubook-how-to-bulk-cancel-patients-from-a-clinic.md): How you can bulk cancel patients within a live clinic
- [AccuBook: What patient SMS' are sent & when are they sent?](https://support.accurx.com/en/articles/768297-accubook-what-patient-sms-are-sent-when-are-they-sent.md): This article documents the different texts that a patient receives throughout their accuBook journey.
- [AccuBook: How to create a CSV file in EMIS of patients to invite for vaccinations](https://support.accurx.com/en/articles/768299-accubook-how-to-create-a-csv-file-in-emis-of-patients-to-invite-for-vaccinations.md): How to create a CSV file in EMIS to upload into accuBook.
- [AccuBook: How to book patients aged 5-11 for their covid vaccination on accuBook](https://support.accurx.com/en/articles/768446-accubook-how-to-book-patients-aged-5-11-for-their-covid-vaccination-on-accubook.md): Step by step guide on how to book 5-11 year olds for their first dose
- [AccuBook: How to create a CSV file in Vision for patient invites](https://support.accurx.com/en/articles/768605-accubook-how-to-create-a-csv-file-in-vision-for-patient-invites.md): How to download a CSV from Vision which is compatible for accuBook COVID vaccinations
- [AccuBook: How to create a CSV file in SystmOne to invite patients for vaccinations](https://support.accurx.com/en/articles/768638-accubook-how-to-create-a-csv-file-in-systmone-to-invite-patients-for-vaccinations.md): How to create a CSV file in SystmOne to upload into accuBook
- [AccuBook: How to Invite Patients](https://support.accurx.com/en/articles/768713-accubook-how-to-invite-patients.md): How to invite patients to book their COVID-19 vaccinations
- [AccuBook: How to view your booked list](https://support.accurx.com/en/articles/768749-accubook-how-to-view-your-booked-list.md): How to view your list of live clinics & the patients booked into each
- [AccuBook: How to add booking notes to a patient](https://support.accurx.com/en/articles/768809-accubook-how-to-add-booking-notes-to-a-patient.md): How to add notes to a patient that you are in the process of booking in.
- [AccuBook: How to create Hidden Clinics](https://support.accurx.com/en/articles/768511-accubook-how-to-create-hidden-clinics.md): How to set clinics live that only appear for accuBook users to book into
- [AccuBook: How to create, publish and delete a vaccine clinic](https://support.accurx.com/en/articles/768748-accubook-how-to-create-publish-and-delete-a-vaccine-clinic.md): How to create a new vaccine clinic, allow patients to book in, as well as hide or delete that clinic
- [AccuBook: Calculating and updating Capacity](https://support.accurx.com/en/articles/768750-accubook-calculating-and-updating-capacity.md): How to calculate and plan clinic capacity when inviting patients with accuBook
- [Questionnaire: EQ-5D-5L](https://support.accurx.com/en/articles/768664-questionnaire-eq-5d-5l.md)
- [Questionnaire: SNOMED codes and questions for the Flu vaccine invitation questionnaire](https://support.accurx.com/en/articles/768351-questionnaire-snomed-codes-and-questions-for-the-flu-vaccine-invitation-questionnaire.md): This article details the questions asked and corresponding codes added for the Flu vaccine invitation questionnaire
- [Questionnaire: SNOMED codes and questions for Health Check Questionnaire](https://support.accurx.com/en/articles/768409-questionnaire-snomed-codes-and-questions-for-health-check-questionnaire.md): This article lists the questions and codes used in the Health Check questionnaire
- [Questionnaires: BMI Questionnaire](https://support.accurx.com/en/articles/768419-questionnaires-bmi-questionnaire.md): This article lists the questions and SNOMED codes used in the BMI Questionnaire
- [Questionnaires: Pre-travel Questionnaire](https://support.accurx.com/en/articles/768501-questionnaires-pre-travel-questionnaire.md): Showing the end-to-end flow of the Pre-travel questionnaire using screenshots
- [Questionnaires: Ethnicity questionnaire: questions and SNOMED codes](https://support.accurx.com/en/articles/768570-questionnaires-ethnicity-questionnaire-questions-and-snomed-codes.md): This article lists the questions and codes used in the Ethnicity Questionnaire
- [Questionnaire: SNOMED codes and questions for the Smoking status questionnaire](https://support.accurx.com/en/articles/768731-questionnaire-snomed-codes-and-questions-for-the-smoking-status-questionnaire.md): This article documents what gets sent to a patient in the Smoking status questionnaire and what you can save to the record 😊
- [Questionnaire: Questions for the Alcohol Health \(AUDIT-C\) questionnaire](https://support.accurx.com/en/articles/768732-questionnaire-questions-for-the-alcohol-health-audit-c-questionnaire.md): This article details the questions asked and corresponding codes added for the Alcohol Health Questionnaire
- [Questionnaire: SNOMED codes and questions for the Blood Pressure Questionnaire - 7d Home Monitoring](https://support.accurx.com/en/articles/755596-questionnaire-snomed-codes-and-questions-for-the-blood-pressure-questionnaire-7d-home-monitoring.md): This article lists the questions and codes used in the Blood Pressure Questionnaire - 7d Home Monitoring
- [Questionnaires: Pulse Oximetry Questionnaire](https://support.accurx.com/en/articles/755599-questionnaires-pulse-oximetry-questionnaire.md): Showing the end-to-end flow of the Pulse Oximetry questionnaire using screenshots
- [Questionnaire: SNOMED codes and questions for the Blood Pressure Questionnaire - 7d Home Monitoring](https://support.accurx.com/en/articles/768408-questionnaire-snomed-codes-and-questions-for-the-blood-pressure-questionnaire-7d-home-monitoring.md): This article lists the questions and codes used in the Blood Pressure Questionnaire - 7d Home Monitoring
- [Questionnaires: Pulse Oximetry Questionnaire](https://support.accurx.com/en/articles/768421-questionnaires-pulse-oximetry-questionnaire.md): Showing the end-to-end flow of the Pulse Oximetry questionnaire using screenshots
- [Questionnaire: SNOMED codes and questions for the Blood Pressure Questionnaire - 4d Home Monitoring](https://support.accurx.com/en/articles/768445-questionnaire-snomed-codes-and-questions-for-the-blood-pressure-questionnaire-4d-home-monitoring.md): This article lists the questions and codes used in the Blood Pressure Questionnaire - 4d Home Monitoring
- [Questionnaire: SNOMED codes and questions for the Remote Monitoring \(Adults\) Questionnaire](https://support.accurx.com/en/articles/768693-questionnaire-snomed-codes-and-questions-for-the-remote-monitoring-adults-questionnaire.md): This article details what questions are asked in the remote monitoring survey, and what you can save to the record.
- [Questionnaire: SNOMED codes and questions for the Blood Pressure Questionnaire](https://support.accurx.com/en/articles/768892-questionnaire-snomed-codes-and-questions-for-the-blood-pressure-questionnaire.md): This article lists the questions and codes used in the Blood Pressure Questionnaire
- [Questionnaire: Cough Assessment Questionnaire with Screenshots](https://support.accurx.com/en/articles/768423-questionnaire-cough-assessment-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Cough Assessment Questionnaire using screenshots
- [Questionnaire: Lower Back Pain Assessment Questionnaire with Screenshots](https://support.accurx.com/en/articles/768604-questionnaire-lower-back-pain-assessment-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Lower Back Pain Assessment Questionnaire using screenshots
- [Questionnaire: Single Skin Lesion Questionnaire with Screenshot](https://support.accurx.com/en/articles/768622-questionnaire-single-skin-lesion-questionnaire-with-screenshot.md): Showing the end-to-end flow of the Single Skin Lesion Questionnaire using screenshots
- [Questionnaire: Sore Throat Questionnaire with Screenshots](https://support.accurx.com/en/articles/768623-questionnaire-sore-throat-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Sore Throat Questionnaire using screenshots
- [Questionnaires: Questions for UTI questionnaire \(partnered - TARGET\)](https://support.accurx.com/en/articles/768716-questionnaires-questions-for-uti-questionnaire-partnered-target.md): This article lists the questions and codes used in the UTI Questionnaire
- [Questionnaire: SNOMED codes and questions for Diabetes Pre-Appointment](https://support.accurx.com/en/articles/768301-questionnaire-snomed-codes-and-questions-for-diabetes-pre-appointment.md): This article lists the questions and codes used in the Diabetes Pre-Appointment questionnaire
- [Questionnaire: SNOMED codes and questions for the Asthma questionnaire](https://support.accurx.com/en/articles/768402-questionnaire-snomed-codes-and-questions-for-the-asthma-questionnaire.md): This article lists the questions and codes used in the Asthma Questionnaire
- [Questionnaire: SNOMED codes and questions for COPD - MRC questionnaire](https://support.accurx.com/en/articles/768438-questionnaire-snomed-codes-and-questions-for-copd-mrc-questionnaire.md): This article lists the questions and codes used in the COPD - MRC Questionnaire
- [Questionnaire: SNOMED codes and questions for COPD - MRC, CAT questionnaire](https://support.accurx.com/en/articles/768523-questionnaire-snomed-codes-and-questions-for-copd-mrc-cat-questionnaire.md): This article lists the questions and codes used in the COPD Questionnaire
- [Questionnaire: Cancer Care Review questionnaire: question and SNOMED codes](https://support.accurx.com/en/articles/768571-questionnaire-cancer-care-review-questionnaire-question-and-snomed-codes.md): The Cancer Care Review questionnaire is used to help gather information prior to a Cancer Care Review.
- [Questionnaire: SNOMED codes and questions for Fracture Risk Questionnaire](https://support.accurx.com/en/articles/768673-questionnaire-snomed-codes-and-questions-for-fracture-risk-questionnaire.md): This article lists the questions and codes used in the Fracture Risk Questionnaire
- [Questionnaire: Questions in the COVID-19 triaging questionnaire](https://support.accurx.com/en/articles/768439-questionnaire-questions-in-the-covid-19-triaging-questionnaire.md): This article details what questions are asked in the coronavirus screening survey, and what you can save to the record.
- [Questionnaire: Medication Review Questionnaire Screenshots](https://support.accurx.com/en/articles/768422-questionnaire-medication-review-questionnaire-screenshots.md): Showing the end-to-end flow of the Medication Review questionnaire using screenshots
- [Questionnaire: Hormone Replacement Therapy \(HRT\) Review](https://support.accurx.com/en/articles/768447-questionnaire-hormone-replacement-therapy-hrt-review.md): Showing the questions and SNOMED codes used in the Hormone Replacement Therapy questionnaire
- [Questionnaire: SNOMED codes and questions for COCP Questionnaire](https://support.accurx.com/en/articles/768475-questionnaire-snomed-codes-and-questions-for-cocp-questionnaire.md): This article lists the questions used in the COCP Questionnaire
- [Questionnaire: SNOMED codes and questions for the POP Repeat Prescription Questionnaire](https://support.accurx.com/en/articles/768510-questionnaire-snomed-codes-and-questions-for-the-pop-repeat-prescription-questionnaire.md)
- [Questionnaire: SNOMED codes and questions for Anxiety GAD-7 Questionnaire](https://support.accurx.com/en/articles/768302-questionnaire-snomed-codes-and-questions-for-anxiety-gad-7-questionnaire.md): This article lists the questions and codes used in the Anxiety GAD-7 Questionnaire
- [Questionnaire: SNOMED codes and questions for Depression PHQ-9 Questionnaire](https://support.accurx.com/en/articles/768476-questionnaire-snomed-codes-and-questions-for-depression-phq-9-questionnaire.md): This article lists the questions and codes used in the Depression PHQ-9 Questionnaire
- [Questionnaire: Adult ADHD Self-Report Scale \(ASRS\) Questionnaire](https://support.accurx.com/en/articles/768752-questionnaire-adult-adhd-self-report-scale-asrs-questionnaire.md): Showing the end-to-end flow of the Adult ADHD Self-Report Scale \(ASRS\) Questionnaire using screenshots
- [Questionnaire: Oxford Hip Score \(OHS\)](https://support.accurx.com/en/articles/768628-questionnaire-oxford-hip-score-ohs.md): This article details what questions are asked in the OHS questionnaire, and how the results are displayed in the Accurx inbox.
- [Questionnaire: Versus Arthritis Musculoskeletal Health Questionnaire \(MSK-HQ\)](https://support.accurx.com/en/articles/768683-questionnaire-versus-arthritis-musculoskeletal-health-questionnaire-msk-hq.md)
- [Questionnaire: Oxford Knee Score \(OKS\)](https://support.accurx.com/en/articles/768859-questionnaire-oxford-knee-score-oks.md)
- [Patient-Initiated Contact: Introduction](https://support.accurx.com/en/articles/768319-patient-initiated-contact-introduction.md): This article introduces our Patient-Initiated Contact features for Community and Mental Health services using Accurx Desktop.
- [Patient Triage: What happens once a patient has submitted a request?](https://support.accurx.com/en/articles/768448-patient-triage-what-happens-once-a-patient-has-submitted-a-request.md): This article describes how to manage submitted requests from patients from within the Inbox.
- [Patient Triage: How to manage patient requests in the Accurx Inbox](https://support.accurx.com/en/articles/768497-patient-triage-how-to-manage-patient-requests-in-the-accurx-inbox.md): This article explains how to manage inbound requests in the inbox.
- [Waiting List Validation for Community and Mental Health](https://support.accurx.com/en/articles/768566-waiting-list-validation-for-community-and-mental-health.md): This article explains how you can use Accurx to help manage your waiting lists.
- [Patient-Initiated Contact: How can a patient submit a request to your service?](https://support.accurx.com/en/articles/768685-patient-initiated-contact-how-can-a-patient-submit-a-request-to-your-service.md): This article explains the process of how a patient can submit a request to your service through Accurx.
- [Accurx Desktop for Community: How to send a message that allows patients to respond \(with text and photo\)](https://support.accurx.com/en/articles/768852-accurx-desktop-for-community-how-to-send-a-message-that-allows-patients-to-respond-with-text-and-photo.md): How to send a quick text using Accurx Desktop that allows a patient to respond with a text or a photo
- [Self-Book: What are SMS fragments and why are they important to me?](https://support.accurx.com/en/articles/768337-self-book-what-are-sms-fragments-and-why-are-they-important-to-me.md): This article should clarify what an SMS fragment is and why we are trying to reduce the number of fragments our users are sending.
- [Self-Book: Cross-Organisational Booking](https://support.accurx.com/en/articles/768373-self-book-cross-organisational-booking.md): Below are some of the FAQs about our new feature cross-organisational booking.
- [Reporting Dashboards: Questionnaires and Self-Book](https://support.accurx.com/en/articles/768535-reporting-dashboards-questionnaires-and-self-book.md): This article outlines how to use the reporting dashboard to find the response rates of Questionnaires and Self-Book.
- [Self-Book : How to set different locations in EMIS](https://support.accurx.com/en/articles/768470-self-book-how-to-set-different-locations-in-emis.md): This article is a step-by-step guide on how you can set locations in EMIS for your patients to book into.
- [Self-Book: How to set up new Slot types in EMIS](https://support.accurx.com/en/articles/768482-self-book-how-to-set-up-new-slot-types-in-emis.md): This article gives a brief overview how to set-up your appointment book with new slot types in EMIS.
- [Self-Book: How to set up new Slot types in Systmone](https://support.accurx.com/en/articles/768483-self-book-how-to-set-up-new-slot-types-in-systmone.md): This article gives a brief overview how to set-up your appointment book with new slot types in Systmone
- [Accurx Desktop: How to use Batch Self-Book](https://support.accurx.com/en/articles/768481-accurx-desktop-how-to-use-batch-self-book.md): A step-by-step guide on how to send a self-booking link to multiple patients at once so they can book directly into your clinical system.
- [Self-Book: Specifying a Clinician](https://support.accurx.com/en/articles/768552-self-book-specifying-a-clinician.md): Below are some of the FAQs about our new feature, allowing users to specify which clinicians a patient can book in with.
- [Self-Book: How to use Self-Book for Telephone Appointments](https://support.accurx.com/en/articles/768640-self-book-how-to-use-self-book-for-telephone-appointments.md): An overview of how Self-Book works for inviting patients to book their own telephone appointments
- [Self-Book: How decline works for patients when Self-Book](https://support.accurx.com/en/articles/768768-self-book-how-decline-works-for-patients-when-self-book.md): Learn how patients can decline appointments with Self-Book
- [Self-Book: An overview of how to send booking links to patients](https://support.accurx.com/en/articles/768769-self-book-an-overview-of-how-to-send-booking-links-to-patients.md): This article will give an overview of how Self-Book works for inviting patients to book directly into your appointment book
- [Self-Book: Having problems?](https://support.accurx.com/en/articles/768783-self-book-having-problems.md): What to do if you're having trouble selecting the the slot type you want when using Self-Book
- [Self-Book: FAQs](https://support.accurx.com/en/articles/768893-self-book-faqs.md): This article answers some of the frequently asked questions about our Booking Module features

## Accurx Web

- [Accurx Web: How to navigate](https://support.accurx.com/en/articles/768363-accurx-web-how-to-navigate.md)
- [Accurx Web: UHL & UHN - Changes to patient search and conversation history from 2 June 2026](https://support.accurx.com/en/articles/768698-accurx-web-uhl-uhn-changes-to-patient-search-and-conversation-history-from-2-june-2026.md): This article is for Accurx users at University Hospitals of Leicester \(UHL\) and University Hospitals of Northamptonshire \(UHN\). It explains how patient profiles and conversation history will work d...
- [Workspace: How to change Sender ID](https://support.accurx.com/en/articles/768765-workspace-how-to-change-sender-id.md): Change the name that the text appears from on a patient's phone in Accurx Web
- [Workspace: How to Customise Patient Message greetings](https://support.accurx.com/en/articles/769435-workspace-how-to-customise-patient-message-greetings.md): Workspace Admins can now personalise how Accurx greets patients in outgoing messages - your own wording, your own age ranges, and your own combination of patient details.
- [Patient Triage in Secondary Care: Navigating the Settings Page](https://support.accurx.com/en/articles/768344-patient-triage-in-secondary-care-navigating-the-settings-page.md): A guide of how to use the Patient Triage settings for users in Secondary Care.
- [Patient Triage in Secondary Care: When to use our solution](https://support.accurx.com/en/articles/768355-patient-triage-in-secondary-care-when-to-use-our-solution.md): Learn when secondary care services should use Patient Triage to support patient triage-first access. Helping your team respond safely and efficiently to inbound queries without defaulting to appoin...
- [Patient Triage in Secondary Care: FAQ's](https://support.accurx.com/en/articles/768379-patient-triage-in-secondary-care-faq-s.md): This article is for secondary care services that use the Patient Triage form
- [Patient Triage in Secondary Care: How can a patient submit a request to your service?](https://support.accurx.com/en/articles/768611-patient-triage-in-secondary-care-how-can-a-patient-submit-a-request-to-your-service.md): Step-by-step guide on how a patient can submit a Patient Triage request to your secondary care service.
- [Patient Triage in Secondary Care: How does patient identification work?](https://support.accurx.com/en/articles/768723-patient-triage-in-secondary-care-how-does-patient-identification-work.md): This article explains how patient identity is checked when a Patient Triage request is submitted in Accurx Web, and what your team will see in the inbox.
- [Patient Triage in Secondary Care: Why have I received an email with the subject - "A patient has sent you a message in Accurx Web"?](https://support.accurx.com/en/articles/768728-patient-triage-in-secondary-care-why-have-i-received-an-email-with-the-subject-a-patient-has-sent-you-a-message-in-accurx-web.md): Information for users about these notification emails and how to review the patient’s message in Accurx Web
- [Patient Triage in Secondary Care: What is a custom form?](https://support.accurx.com/en/articles/768786-patient-triage-in-secondary-care-what-is-a-custom-form.md): Learn what a custom Patient Triage form is and how Secondary Care services use it to support the safe triage of patient requests.
- [Patient Triage in Secondary Care: Managing patient requests in the Accurx Inbox](https://support.accurx.com/en/articles/768826-patient-triage-in-secondary-care-managing-patient-requests-in-the-accurx-inbox.md): Find out how Patient Triage requests arrive in Accurx Web and how your team can efficiently manage, assign, and action them.
- [Patient Triage in Secondary Care: How to send a link to a patient](https://support.accurx.com/en/articles/768876-patient-triage-in-secondary-care-how-to-send-a-link-to-a-patient.md): Different ways secondary care providers can share their Patient Triage link with patients
- [Accurx Web: How to sign up and get started](https://support.accurx.com/en/articles/768308-accurx-web-how-to-sign-up-and-get-started.md): See here for more information about Accurx Web. You can pass this to your management team if needed!
- [Accurx Web: How to search for a patient](https://support.accurx.com/en/articles/768336-accurx-web-how-to-search-for-a-patient.md): Learn how to contact a patient using Patient search.
- [Accurx Web: How to change your settings](https://support.accurx.com/en/articles/768627-accurx-web-how-to-change-your-settings.md): Step-by-step guide on how to change your settings on your Accurx Web account.
- [Pharmacy: Accessing AccuBook in Accurx Web](https://support.accurx.com/en/articles/755593-pharmacy-accessing-accubook-in-accurx-web.md): How to access AccuBook as a Pharmacy
- [Questionnaires: List of all Pharmacy questionnaires available](https://support.accurx.com/en/articles/755610-questionnaires-list-of-all-pharmacy-questionnaires-available.md): This article is a list of all the Accurx Questionnaires available for pharmacies, including for Pharmacy First.
- [Questionnaires: Sore Throat \(Pharmacy First\)](https://support.accurx.com/en/articles/768313-questionnaires-sore-throat-pharmacy-first.md): A list of the questions in the sore throat questionnaire
- [Pharmacy: How to join a Pharmacy Workspace and Manage Users](https://support.accurx.com/en/articles/768321-pharmacy-how-to-join-a-pharmacy-workspace-and-manage-users.md): This article runs through how you can join your pharmacy on Accurx Web to collaborate with your pharmacy colleagues.
- [Questionnaires: List of all Pharmacy questionnaires available](https://support.accurx.com/en/articles/768366-questionnaires-list-of-all-pharmacy-questionnaires-available.md): This article is a list of all the Accurx Questionnaires available for pharmacies, including for Pharmacy First.
- [Pharmacy: Accessing AccuBook in Accurx Web](https://support.accurx.com/en/articles/768376-pharmacy-accessing-accubook-in-accurx-web.md): How to access AccuBook as a Pharmacy
- [Pharmacy: Sending Questionnaires](https://support.accurx.com/en/articles/768399-pharmacy-sending-questionnaires.md): This article is an overview of how to use questionnaires in Accurx
- [Questionnaires: Shingles \(Pharmacy First\)](https://support.accurx.com/en/articles/768498-questionnaires-shingles-pharmacy-first.md): A list of the questions in the shingles questionnaire
- [Questionnaires: Infected Insect Bites \(Pharmacy First\)](https://support.accurx.com/en/articles/768562-questionnaires-infected-insect-bites-pharmacy-first.md): A list of the questions in the infected insect bites questionnaire
- [Questionnaires: Impetigo \(Pharmacy First\)](https://support.accurx.com/en/articles/768563-questionnaires-impetigo-pharmacy-first.md): A list of the questions in the impetigo questionnaire
- [Questionnaires: New Medicines Service \(NMS\)](https://support.accurx.com/en/articles/768667-questionnaires-new-medicines-service-nms.md): To help the Pharmacist collect information in regards to the New Medicines Service scheme.
- [Questionnaires: Otitis Media \(Pharmacy First\)](https://support.accurx.com/en/articles/768668-questionnaires-otitis-media-pharmacy-first.md): A list of the questions in the otitis media questionnaire
- [Questionnaires: Uncomplicated UTI \(Pharmacy First\)](https://support.accurx.com/en/articles/768686-questionnaires-uncomplicated-uti-pharmacy-first.md): A list of the questions in the uncomplicated UTI questionnaire
- [Pharmacy: How to do a Batch Report in Proscript](https://support.accurx.com/en/articles/768763-pharmacy-how-to-do-a-batch-report-in-proscript.md): Creating a list of patients for batch messaging in Proscript
- [Pharmacy: Frequently Asked Questions \(FAQs\)](https://support.accurx.com/en/articles/768766-pharmacy-frequently-asked-questions-faqs.md): This article has some of our frequently asked questions from pharmacies about Accurx
- [Questionnaires: Sinusitis \(Pharmacy First\)](https://support.accurx.com/en/articles/768840-questionnaires-sinusitis-pharmacy-first.md): A list of the questions in the sinusitis questionnaire
- [Accurx Web: Record View FAQs](https://support.accurx.com/en/articles/755607-accurx-web-record-view-faqs.md): Learn more about Record View and find the questions you want answered.
- [Accurx Web: How to request and view a summary of a patient's GP record via Accurx](https://support.accurx.com/en/articles/768309-accurx-web-how-to-request-and-view-a-summary-of-a-patient-s-gp-record-via-accurx.md)
- [Accurx Web: Record View FAQs](https://support.accurx.com/en/articles/768413-accurx-web-record-view-faqs.md): Learn more about Record View and find the questions you want answered.
- [Accurx Web: Record View for Secondary and Community Care](https://support.accurx.com/en/articles/768415-accurx-web-record-view-for-secondary-and-community-care.md): Learn more about Record View, directed specifically towards secondary and community care users
- [Accurx Web: Record View for Primary Care](https://support.accurx.com/en/articles/768500-accurx-web-record-view-for-primary-care.md)
- [Accurx Web: A 'How to Guide' for Record View](https://support.accurx.com/en/articles/768726-accurx-web-a-how-to-guide-for-record-view.md): Follow these step-by-step instructions to use Record View
- [Accurx Web: Record View IG & Security](https://support.accurx.com/en/articles/768778-accurx-web-record-view-ig-security.md): Learn why healthcare professionals trust Record View
- [Accurx Web: Record View SMS Template](https://support.accurx.com/en/articles/768875-accurx-web-record-view-sms-template.md): You can send your patients an SMS via our template to let them know that their record is available for NHS professionals to view.
- [Accurx Web: How to create or join a Workspace](https://support.accurx.com/en/articles/755598-accurx-web-how-to-create-or-join-a-workspace.md): How to join or create workspaces to collaborate within Accurx Web
- [Accurx Web: How to create or join a Workspace](https://support.accurx.com/en/articles/768397-accurx-web-how-to-create-or-join-a-workspace.md): How to join or create workspaces to collaborate within Accurx Web
- [Accurx Web: How to use the Shared Inbox within a Workspace](https://support.accurx.com/en/articles/768536-accurx-web-how-to-use-the-shared-inbox-within-a-workspace.md): How to use Workspaces to collaborate within Accurx Web
- [Accurx Web: How to manage who is in what team](https://support.accurx.com/en/articles/768567-accurx-web-how-to-manage-who-is-in-what-team.md)
- [Accurx Web: Managing users in Workspaces](https://support.accurx.com/en/articles/768592-accurx-web-managing-users-in-workspaces.md): How to manage users within a workspace
- [Accurx Web: How to bulk invite users to a Workspace](https://support.accurx.com/en/articles/768779-accurx-web-how-to-bulk-invite-users-to-a-workspace.md): How to bulk invite colleagues to a Workspace within Accurx Web
- [Accurx Web: How to send Batch Messages \(UHL\)](https://support.accurx.com/en/articles/761754-accurx-web-how-to-send-batch-messages-uhl.md): Step-by-step guide on how to use Batch Messaging on Accurx Web at University Hospitals of Leicester
- [Accurx Web: Integrated Clinic Lists](https://support.accurx.com/en/articles/768554-accurx-web-integrated-clinic-lists.md): How to use the Integrated Clinic Lists feature on Accurx Web
- [Accurx Web: UHL Email migration](https://support.accurx.com/en/articles/768848-accurx-web-uhl-email-migration.md): What to do if your email address is changing from @uhl-tr.nhs.uk to @nhs.net
- [The Accurx app: UHL Email migration](https://support.accurx.com/en/articles/768849-the-accurx-app-uhl-email-migration.md): What to do if your email address changed from @uhl-tr.nhs.uk to @nhs.net
- [Accurx Web: How to send Batch Messages \(UHL\)](https://support.accurx.com/en/articles/768857-accurx-web-how-to-send-batch-messages-uhl.md): Step-by-step guide on how to use Batch Messaging on Accurx Web at University Hospitals of Leicester
- [Accurx Web: How to create a new Appointment Reminder for a new clinic](https://support.accurx.com/en/articles/768333-accurx-web-how-to-create-a-new-appointment-reminder-for-a-new-clinic.md): This article will walk you through how to create a new appointment reminder for a new clinic in Accurx
- [Accurx Web: Managing appointment cancellation and amendment requests](https://support.accurx.com/en/articles/768754-accurx-web-managing-appointment-cancellation-and-amendment-requests.md): A step by step guide on how to manage appointment cancellations and amendments.
- [Accurx Web: How to edit an existing Appointment Reminder](https://support.accurx.com/en/articles/768833-accurx-web-how-to-edit-an-existing-appointment-reminder.md): This article will explain how to edit an existing appointment reminder on Accurx Web
- [Questionnaire: Rectal Bleeding Questionnaire with screenshots](https://support.accurx.com/en/articles/768427-questionnaire-rectal-bleeding-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Rectal Bleeding Questionnaire using screenshots
- [Questionnaire: Prostate Symptom Score Questionnaire with screenshots](https://support.accurx.com/en/articles/768533-questionnaire-prostate-symptom-score-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Prostate Symptom Score Questionnaire using screenshots
- [Questionnaire: Headache Questionnaire with screenshots](https://support.accurx.com/en/articles/768534-questionnaire-headache-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Headache Questionnaire using screenshots
- [Questionnaires: List of all Web Questionnaires available](https://support.accurx.com/en/articles/768681-questionnaires-list-of-all-web-questionnaires-available.md): This article is a list of all Questionnaires currently available on Accurx Web and a link to their respective articles
- [Questionnaire: Day Case Procedure Follow Up Questionnaire with screenshots](https://support.accurx.com/en/articles/768682-questionnaire-day-case-procedure-follow-up-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Day Case Procedure Follow Up Questionnaire using screenshots
- [Questionnaire: Missed Appointment/ Missed Procedure Questionnaire with screenshots](https://support.accurx.com/en/articles/768835-questionnaire-missed-appointment-missed-procedure-questionnaire-with-screenshots.md): Showing the end-to-end flow of the Missed Appointment/ Missed Procedure Questionnaire using screenshots
- [Accurx Web: Why can’t I see the option for patient response?](https://support.accurx.com/en/articles/768811-accurx-web-why-can-t-i-see-the-option-for-patient-response.md): What to do if you don't have access to the patient response feature in Accurx Web
- [Accurx Web: How to configure your firewall to support Video Consultations](https://support.accurx.com/en/articles/768886-accurx-web-how-to-configure-your-firewall-to-support-video-consultations.md): Firewall Configuration for Accurx Video Consultations
- [Accurx Web: How to do a video consultation](https://support.accurx.com/en/articles/768558-accurx-web-how-to-do-a-video-consultation.md): You can add a video consultation link to any message you send from Accurx Web - no separate app or login needed for you or your patient.
- [Accurx Web: Technical Requirements for Video Consultations](https://support.accurx.com/en/articles/768572-accurx-web-technical-requirements-for-video-consultations.md): The Technical Requirements needed for video consultations via Accurx Web
- [Accurx Web: Video Consultation FAQs for patients](https://support.accurx.com/en/articles/768661-accurx-web-video-consultation-faqs-for-patients.md): Information for patients about Video Consultations on Accurx Web
- [Accurx Web: An introduction to booking and scheduling appointments](https://support.accurx.com/en/articles/768516-accurx-web-an-introduction-to-booking-and-scheduling-appointments.md)
- [Accurx Web: How to manage my Patient Lists](https://support.accurx.com/en/articles/768784-accurx-web-how-to-manage-my-patient-lists.md): Patient lists helps you save patient searches in a list, without having to search for these patients each time.
- [Accurx Web: How to send a message to a patient that they can respond to](https://support.accurx.com/en/articles/768480-accurx-web-how-to-send-a-message-to-a-patient-that-they-can-respond-to.md): How to send a message that a patient can respond to \(with text or photos\) in Accurx Web
- [Accurx Web: How to send a message to a patient](https://support.accurx.com/en/articles/768503-accurx-web-how-to-send-a-message-to-a-patient.md): Accurx Web allows you to easily text or email your patients from either your mobile or desktop.
- [Accurx Web: How to view upcoming clinics and appointments](https://support.accurx.com/en/articles/768539-accurx-web-how-to-view-upcoming-clinics-and-appointments.md)
- [Accurx Web: Questionnaire - Waiting List Validation](https://support.accurx.com/en/articles/768553-accurx-web-questionnaire-waiting-list-validation.md): A guide on our waiting list validation questionnaires
- [Accurx Web: How to Send a Questionnaire to a Patient](https://support.accurx.com/en/articles/768555-accurx-web-how-to-send-a-questionnaire-to-a-patient.md): Learn how to collect structured information from patients via SMS
- [Accurx Web: What is Message GP practice in Web?](https://support.accurx.com/en/articles/768602-accurx-web-what-is-message-gp-practice-in-web.md): This is for Secondary Healthcare Professionals to get in touch with GP practices. If you are a patient, please visit your practice's website
- [Accurx Web: How to use the inbox](https://support.accurx.com/en/articles/768684-accurx-web-how-to-use-the-inbox.md): Here is a step-by-step guide on how to navigate the new look inbox 🚀
- [Accurx Web: How to send Batch Messages](https://support.accurx.com/en/articles/768694-accurx-web-how-to-send-batch-messages.md): Step-by-step guide on how to use Batch Messaging in Accurx Web
- [Accurx Web: How to Create a Message Template](https://support.accurx.com/en/articles/768741-accurx-web-how-to-create-a-message-template.md): How to save yourself time by creating custom templates in Accurx Web!
- [Accurx Web: How do I know if a message has been delivered?](https://support.accurx.com/en/articles/768823-accurx-web-how-do-i-know-if-a-message-has-been-delivered.md): How to view delivery receipts in Accurx Web
- [Accurx Web: How to attach documents to an SMS/email](https://support.accurx.com/en/articles/768824-accurx-web-how-to-attach-documents-to-an-sms-email.md): How to send documents or images to patients using the Accurx Web platform.
- [Accurx Web: How to view conversations with a patient](https://support.accurx.com/en/articles/768874-accurx-web-how-to-view-conversations-with-a-patient.md): Here are some tips on how to use the Conversations feature in Accurx Web

## Accurx App & Switch

- [The Accurx app: Why you need to join an organisation when using Accurx](https://support.accurx.com/en/articles/768312-the-accurx-app-why-you-need-to-join-an-organisation-when-using-accurx.md): Why you need to join an organisation when using Accurx
- [The Accurx app: How to change workspace](https://support.accurx.com/en/articles/768561-the-accurx-app-how-to-change-workspace.md): Here is a step-by-step guide on how to switch workspace in the Accurx app
- [The Accurx app: Signing up or logging in from Secondary Care](https://support.accurx.com/en/articles/768452-the-accurx-app-signing-up-or-logging-in-from-secondary-care.md): A step-by-step guide to downloading the Accurx app and accessing the Accurx app
- [The Accurx app: Getting started with Accurx Scribe as a GP user](https://support.accurx.com/en/articles/768451-the-accurx-app-getting-started-with-accurx-scribe-as-a-gp-user.md): A step-by-step guide on how to use Accurx Scribe in the Accurx app
- [The Accurx app: Accepted email domains in the U.K](https://support.accurx.com/en/articles/768488-the-accurx-app-accepted-email-domains-in-the-u-k.md)
- [The Accurx app: Getting started with Accurx Scribe as a Secondary care user](https://support.accurx.com/en/articles/768489-the-accurx-app-getting-started-with-accurx-scribe-as-a-secondary-care-user.md): A step-by-step guide on how to use Accurx Scribe in the Accurx app as a Secondary care user
- [The Accurx app: How to message a GP](https://support.accurx.com/en/articles/768630-the-accurx-app-how-to-message-a-gp.md): This is for healthcare professionals to get in touch with GP practices through the Accurx app.
- [The Accurx app: Why you need to join a workspace when using Accurx](https://support.accurx.com/en/articles/768631-the-accurx-app-why-you-need-to-join-a-workspace-when-using-accurx.md): Why you need to join a workspace when using Accurx
- [What can I do on the Accurx app, Desktop and Web?](https://support.accurx.com/en/articles/768635-what-can-i-do-on-the-accurx-app-desktop-and-web.md): Compare what you can do on the Accurx app, Desktop and Web
- [The Accurx app: An overview](https://support.accurx.com/en/articles/768636-the-accurx-app-an-overview.md): This article gives you an overview of the Accurx app
- [Accurx Switch is becoming Accurx](https://support.accurx.com/en/articles/768670-accurx-switch-is-becoming-accurx.md): More features, same smooth experience 🎉
- [The Accurx app: Best practices for GP users](https://support.accurx.com/en/articles/768710-the-accurx-app-best-practices-for-gp-users.md): A guide for GPs on how to use the Accurx app, including how to make the most of Accurx Scribe, Patient Messaging and the Inbox
- [The Accurx app: How to use the Inbox](https://support.accurx.com/en/articles/768761-the-accurx-app-how-to-use-the-inbox.md): Here is a step-by-step guide on how to navigate the Inbox in the Accurx app🚀
- [The Accurx app: How to use Cross-Device Login](https://support.accurx.com/en/articles/768851-the-accurx-app-how-to-use-cross-device-login.md): This is for healthcare professionals to be able to log in to Accurx Web directly from the Accurx app
- [The Accurx app: How to switch and use the directory](https://support.accurx.com/en/articles/768895-the-accurx-app-how-to-switch-and-use-the-directory.md): Here is a step-by-step guide on how to switch your directory in the Accurx app
- [The Accurx app: Privacy and Security FAQs](https://support.accurx.com/en/articles/768836-the-accurx-app-privacy-and-security-faqs.md): This article provides a link to our frequently asked questions about the privacy and security of Accurx Scribe which also applies to the Accurx app
- [The Accurx app: How to message a patient](https://support.accurx.com/en/articles/768492-the-accurx-app-how-to-message-a-patient.md): This is for healthcare professionals to get in touch with patients through the Accurx app
- [Accurx Switch: Everything you need to know](https://support.accurx.com/en/articles/768791-accurx-switch-everything-you-need-to-know.md): This article includes everything you need to know about Accurx Switch including a list of Frequently Asked Questions \(FAQs\)
- [Accurx Switch: How to switch directory](https://support.accurx.com/en/articles/768847-accurx-switch-how-to-switch-directory.md): Here is a step-by-step guide on how to switch your directory in the Accurx Switch app

## Accurx Scribe

- [Accurx Scribe: Create Documents](https://support.accurx.com/en/articles/755597-accurx-scribe-create-documents.md): This article runs through how you can create documents from your Accurx Scribe consultation
- [Accurx Scribe: Clinical Safety](https://support.accurx.com/en/articles/755600-accurx-scribe-clinical-safety.md): This article gives an overview of key clinical safety considerations when using Accurx Scribe
- [Accurx Scribe: Privacy and Security FAQs](https://support.accurx.com/en/articles/768329-accurx-scribe-privacy-and-security-faqs.md): This article provides a link to our frequently asked questions about the privacy and security of Accurx Scribe powered by Tandem
- [Accurx Scribe: Note Splitting](https://support.accurx.com/en/articles/768342-accurx-scribe-note-splitting.md): How to use the Note Splitting feature when using Accurx Scribe
- [Accurx Scribe: Governance and compliance considerations for using Accurx Scribe](https://support.accurx.com/en/articles/768357-accurx-scribe-governance-and-compliance-considerations-for-using-accurx-scribe.md): Before you start using Accurx Scribe, your organisation must complete some important governance and compliance steps
- [Accurx Scribe: Meeting NHSE requirements for AI scribe technology](https://support.accurx.com/en/articles/768358-accurx-scribe-meeting-nhse-requirements-for-ai-scribe-technology.md): Accurx Scribe, powered by Tandem, meets all of NHSE’s requirements for AI scribe technology.
- [Accurx Scribe: An Overview](https://support.accurx.com/en/articles/768359-accurx-scribe-an-overview.md): This article gives you an overview of Accurx Scribe
- [Accurx Scribe: Clinical Safety](https://support.accurx.com/en/articles/768360-accurx-scribe-clinical-safety.md): This article gives an overview of key clinical safety considerations when using Accurx Scribe
- [Accurx Scribe: Customisation in templates using Memories](https://support.accurx.com/en/articles/768371-accurx-scribe-customisation-in-templates-using-memories.md): This article explains how you can use the Memories feature \(including Personalised Memories\) within Scribe to customise your templates in more detail.
- [Accurx Scribe: Create Documents](https://support.accurx.com/en/articles/768372-accurx-scribe-create-documents.md): This article runs through how you can create documents from your Accurx Scribe consultation
- [Accurx Scribe: Suggested Coding](https://support.accurx.com/en/articles/768382-accurx-scribe-suggested-coding.md): This article explains how Scribe suggests relevant ICD-10 codes alongside your generated consultation note.
- [Accurx Scribe: Patient Education](https://support.accurx.com/en/articles/768455-accurx-scribe-patient-education.md): Guidance for communicating the use of Accurx Scribe with patients
- [Accurx Scribe: Managing your daily usage](https://support.accurx.com/en/articles/768461-accurx-scribe-managing-your-daily-usage.md): Learn how to manage active sessions and understand what counts towards your daily Scribe usage.
- [Accurx Scribe: Template Library](https://support.accurx.com/en/articles/768463-accurx-scribe-template-library.md): This article explains how to browse and use ready-made templates from the Scribe Template Library.
- [Accurx Scribe: Training Hub](https://support.accurx.com/en/articles/768467-accurx-scribe-training-hub.md): A complete guide to setting up and using Accurx Scribe. Includes quick-start videos, workflows, and governance resources.
- [Accurx Scribe in Web: How to set up your microphone](https://support.accurx.com/en/articles/768494-accurx-scribe-in-web-how-to-set-up-your-microphone.md): How to set up your microphone when using Accurx Scribe powered by Tandem
- [Accurx Scribe: Is it a medical device?](https://support.accurx.com/en/articles/768496-accurx-scribe-is-it-a-medical-device.md): Accurx Scribe is powered by Tandem's ambient voice technology, which is registered as a Class I and Class IIa medical device
- [Accurx Scribe in Desktop: How to set up your microphone](https://support.accurx.com/en/articles/768499-accurx-scribe-in-desktop-how-to-set-up-your-microphone.md): How to set up your microphone when using Accurx Scribe powered by Tandem
- [Accurx Scribe: Send to Colleague](https://support.accurx.com/en/articles/768504-accurx-scribe-send-to-colleague.md): This article runs through how to use the Send to Colleague feature within Accurx Scribe.
- [Accurx Scribe in Web: How to use Clinic Lists](https://support.accurx.com/en/articles/768505-accurx-scribe-in-web-how-to-use-clinic-lists.md): How to find your clinic list and scribe a consultation in Accurx Web. This article only applies to the University Hospitals of Leicester NHS Trust and the University Hospitals of Northamptonshire u...
- [Accurx Scribe in Desktop: Observational SNOMED codes](https://support.accurx.com/en/articles/768595-accurx-scribe-in-desktop-observational-snomed-codes.md): Accurx Scribe can help you easily add SNOMED codes related to your patient conversation or dictation.
- [Accurx Scribe: Upload Context](https://support.accurx.com/en/articles/768614-accurx-scribe-upload-context.md): How to use the Upload Context feature when using Accurx Scribe
- [Accurx Scribe in Desktop: Creating custom templates for consultation notes and documents with Template Builder](https://support.accurx.com/en/articles/768616-accurx-scribe-in-desktop-creating-custom-templates-for-consultation-notes-and-documents-with-template-builder.md): This article explains how to view, create and manage custom templates for both consultation notes and clinical documents in Accurx Scribe for Accurx Desktop users.
- [Accurx Scribe: My Clinic Dashboard](https://support.accurx.com/en/articles/768617-accurx-scribe-my-clinic-dashboard.md): This article runs through how you can access the 'My clinic' dashboard to view data around your workspace's Accurx Scribe usage.
- [Accurx Scribe: Templates for NHS Trusts](https://support.accurx.com/en/articles/768632-accurx-scribe-templates-for-nhs-trusts.md): Scribe makes it easy to generate structured clinical notes, ward round summaries, patient letters and more.
- [Accurx Scribe in Web: System Audio](https://support.accurx.com/en/articles/768675-accurx-scribe-in-web-system-audio.md): This article runs through how to use the system audio feature within Accurx Scribe in Accurx Web.
- [Accurx Scribe: Ensuring best practice](https://support.accurx.com/en/articles/768687-accurx-scribe-ensuring-best-practice.md): Tips on how to communicate more effectively and get clear, comprehensive notes.
- [Accurx Scribe in Desktop - Dictation](https://support.accurx.com/en/articles/768755-accurx-scribe-in-desktop-dictation.md): A guide on easy dictation anywhere on your Accurx Desktop with Dictation on Accurx Scribe.
- [Accurx Scribe: Detect Language](https://support.accurx.com/en/articles/768756-accurx-scribe-detect-language.md): Accurx Scribe detects multiple languages, enabling bilingual clinicians to use it while consulting in a patient's preferred language.
- [Accurx Scribe: Using speech-to-text](https://support.accurx.com/en/articles/768759-accurx-scribe-using-speech-to-text.md): Learn how to use the speech-to-text feature within Accurx Scribe
- [Accurx Scribe: How to guide for Desktop](https://support.accurx.com/en/articles/768760-accurx-scribe-how-to-guide-for-desktop.md): Discover all of the features in Accurx Scribe powered by Tandem
- [Accurx Scribe in Web: How to do a consultation](https://support.accurx.com/en/articles/768762-accurx-scribe-in-web-how-to-do-a-consultation.md): Setting up with Accurx Scribe powered by Tandem and how to run your first consultation
- [Accurx Scribe: Audio Upload](https://support.accurx.com/en/articles/768780-accurx-scribe-audio-upload.md): This article runs through how you can upload audio into Accurx Scribe to generate consultation notes.
- [Accurx Scribe in Desktop: How to Save to Record & Snomed Codes](https://support.accurx.com/en/articles/768793-accurx-scribe-in-desktop-how-to-save-to-record-snomed-codes.md): This article covers how Accurx Scribe \(powered by Tandem\) saves back to the medical record.
- [Accurx Scribe in Web: Save and Send Options](https://support.accurx.com/en/articles/768797-accurx-scribe-in-web-save-and-send-options.md): How to save your letter and send it to your EPR, a colleague, and your patient. This article only applies to the University Hospitals of Leicester NHS Trust and the University Hospitals of Northamp...
- [Accurx Scribe in Desktop: How to do a consultation](https://support.accurx.com/en/articles/768842-accurx-scribe-in-desktop-how-to-do-a-consultation.md): Setting up with Accurx Scribe powered by Tandem and how to run your first consultation.
- [Accurx Scribe in Web: Creating custom templates for consultation notes and documents with Template Builder](https://support.accurx.com/en/articles/768843-accurx-scribe-in-web-creating-custom-templates-for-consultation-notes-and-documents-with-template-builder.md): This article explains how to view, create and manage custom templates for both consultation notes and clinical documents in Accurx Scribe for Accurx Web users.
- [Accurx Scribe in Mobile: Create Documents](https://support.accurx.com/en/articles/768881-accurx-scribe-in-mobile-create-documents.md): This article runs through how you can create documents, such as letters and referrals, from your Accurx Scribe consultation in the Accurx app.
- [Accurx Scribe: SNOMED Problem Codes](https://support.accurx.com/en/articles/776946-accurx-scribe-snomed-problem-codes.md): How to save SNOMED problem codes to EMIS and SystmOne directly from your Scribe consultation
- [Accurx Scribe: Scribe Lite](https://support.accurx.com/en/articles/777009-accurx-scribe-scribe-lite.md): This article explains exactly what Scribe Lite includes for primary care users
- [Accurx Scribe in Web: How to add your letter signature](https://support.accurx.com/en/articles/808698-accurx-scribe-in-web-how-to-add-your-letter-signature.md): How to add and update your signature to your Scribe letters. This article only applies to the University Hospitals of Leicester NHS Trust and the University Hospitals of Northamptonshire users.

## Privacy, Information Governance & Security

- [Privacy and Security: Accurx Account Two-Factor Authentication \(2FA\) 🔐](https://support.accurx.com/en/articles/768468-privacy-and-security-accurx-account-two-factor-authentication-2fa.md): This article runs through how you can amend the Accurx two-factor authentication to log into your Accurx accounts.
- [Privacy and Security: Changes to NHSmail Sign-On](https://support.accurx.com/en/articles/768508-privacy-and-security-changes-to-nhsmail-sign-on.md): This article explains why some users may be unable to sign in to Accurx via NHS Single Sign On due to being flagged as an 'Application Account.'
- [Automatic Archiving of Inactive Accurx Users](https://support.accurx.com/en/articles/768327-automatic-archiving-of-inactive-accurx-users.md): Accurx is automatically archiving inactive user accounts to improve security. Learn about the process and how archived users can easily log in and rejoin their workspaces.
- [Privacy & Security: Practice Protocol Template](https://support.accurx.com/en/articles/768349-privacy-security-practice-protocol-template.md): If you're wanting to create a protocol for your practice's use of Accurx Desktop, here's some help.
- [Privacy & Security: How to make a data deletion or access request](https://support.accurx.com/en/articles/768398-privacy-security-how-to-make-a-data-deletion-or-access-request.md): If you're a user or patient then this article will outline how you can delete patient data from Accurx.
- [Privacy, Information Governance and Security: An Overview](https://support.accurx.com/en/articles/768578-privacy-information-governance-and-security-an-overview.md): An overview of how IG and data security works at Accurx
- [Privacy & Security: Accurx sub-processors](https://support.accurx.com/en/articles/768787-privacy-security-accurx-sub-processors.md): This page describes the approach we use to assure sub-processors, and the sub-processors that the Accurx platform uses.
- [Privacy & Security: How does Accurx Desktop check for consent in the patient record?](https://support.accurx.com/en/articles/768845-privacy-security-how-does-accurx-desktop-check-for-consent-in-the-patient-record.md): Where we look for consent in EMIS/SystmOne/Vision.
- [Your Data & Privacy Rights](https://support.accurx.com/en/articles/768871-your-data-privacy-rights.md): Understand how and why Accurx uses your data
- [Privacy & Security: Patient Triage](https://support.accurx.com/en/articles/768316-privacy-security-patient-triage.md): Answers to frequently asked questions about Patient Triage Information Governance and security
- [Privacy and Security: Accurx Web](https://support.accurx.com/en/articles/768441-privacy-and-security-accurx-web.md): A more detailed look at security and Information Governance for Accurx Web
- [Privacy and Security: Accumail](https://support.accurx.com/en/articles/768519-privacy-and-security-accumail.md): A more detailed look at security and Information Governance for Accumail
- [Privacy and Security: Patient Photos](https://support.accurx.com/en/articles/768662-privacy-and-security-patient-photos.md): This article talks through some questions related to security and information governance of photos and storage.
- [Privacy and Security: Video Consultations](https://support.accurx.com/en/articles/768883-privacy-and-security-video-consultations.md): A more detailed look at security and Information Governance for Accurx Video Consultations.
- [Privacy and Security: Accurx Desktop](https://support.accurx.com/en/articles/768884-privacy-and-security-accurx-desktop.md): A more detailed look at security and Information Governance for Accurx Desktop

## Service Management and Extra Support

- [Clinical Coding with SNOMED at Accurx](https://support.accurx.com/en/articles/755604-clinical-coding-with-snomed-at-accurx.md): An overview of SNOMED codes: what they are, why they are vital for accurate medical records, and where they appear in Accurx features like Scribe, questionnaires, and messaging.
- [Clinical Coding with SNOMED at Accurx](https://support.accurx.com/en/articles/768369-clinical-coding-with-snomed-at-accurx.md): An overview of SNOMED codes: what they are, why they are vital for accurate medical records, and where they appear in Accurx features like Scribe, questionnaires, and messaging.
- [Manage Organisation: Admin User Access](https://support.accurx.com/en/articles/768839-manage-organisation-admin-user-access.md): Admin users have enhanced access in Accurx to manage users, functionality and accept certain agreements.
- [Access Accurx during a Power/Internet Outage](https://support.accurx.com/en/articles/768324-access-accurx-during-a-power-internet-outage.md): This article helps if Accurx Desktop is offline or inaccessible during an internet or power outage at the organisation.
- [How to contact User Support at Accurx](https://support.accurx.com/en/articles/768620-how-to-contact-user-support-at-accurx.md): Information on how to contact the Accurx User Support Team.
- [How can I make a feature request?](https://support.accurx.com/en/articles/768744-how-can-i-make-a-feature-request.md): How to submit your ideas for future developments.
- [Complaints and Feedback: How to Contact Accurx](https://support.accurx.com/en/articles/768872-complaints-and-feedback-how-to-contact-accurx.md): Find out how to get in touch with Accurx to provide feedback or lodge a complaint.
- [Incident Management at Accurx](https://support.accurx.com/en/articles/768877-incident-management-at-accurx.md): This article contains information about how to report incidents to Accurx , and the processes we have internally to manage incidents.
- [INC-2105: Patient-facing service outage](https://support.accurx.com/en/articles/768381-inc-2105-patient-facing-service-outage.md)
- [INC-2089: Accurx Scribe Outage](https://support.accurx.com/en/articles/768462-inc-2089-accurx-scribe-outage.md)

## Healthcare Professional Communication

- [Message Professional: Overview](https://support.accurx.com/en/articles/768322-message-professional-overview.md): Information explaining the Message professional feature to contact other NHS services and colleagues.
- [Message Professional: How to contact colleagues](https://support.accurx.com/en/articles/768367-message-professional-how-to-contact-colleagues.md): Contact healthcare professionals from your Accurx Desktop toolbar.
- [Accumail and Message GP Changes](https://support.accurx.com/en/articles/768507-accumail-and-message-gp-changes.md): Accumail has been rebuilt and renamed Message Professional. This article explains what's moved, what's new, and how to find everything.
- [Message Professional: Inbox management](https://support.accurx.com/en/articles/768796-message-professional-inbox-management.md): This article runs through managing email messages with other professionals in your Accurx inbox.

## Additional Resources

- [How to join a Workspace within Accurx Desktop](https://support.accurx.com/en/articles/755595-how-to-join-a-workspace-within-accurx-desktop.md): Find out how to join a workspace within your Accurx Desktop organisation
- [Using Batch Messaging to Communicate Co-codamol National Shortage](https://support.accurx.com/en/articles/755602-using-batch-messaging-to-communicate-co-codamol-national-shortage.md)
- [Intro to Batch Messaging & Appointment Reminders for Community Healthcare Organisations.](https://support.accurx.com/en/articles/755608-intro-to-batch-messaging-appointment-reminders-for-community-healthcare-organisations.md): Depending on the electronic patient record system you use you may be eligible to use our Batch Messaging & Appointment Reminders function.
- [For Patients: What is a Questionnaire?](https://support.accurx.com/en/articles/761755-for-patients-what-is-a-questionnaire.md): This article is for patients who have received an accurx.nhs.uk questionnaire link from their healthcare provider.
- [How to communicate with your team in the new Inbox](https://support.accurx.com/en/articles/768315-how-to-communicate-with-your-team-in-the-new-inbox.md): This article explains how you can use the new Inbox to speak and collaborate with colleagues about patients.
- [What is a Fragment? For Trust and Community organisations](https://support.accurx.com/en/articles/768320-what-is-a-fragment-for-trust-and-community-organisations.md): This article explains what an SMS fragment is.
- [Privacy and Security: Why am I being asked to use NHSmail Single Sign-On \(SSO\)?](https://support.accurx.com/en/articles/768323-privacy-and-security-why-am-i-being-asked-to-use-nhsmail-single-sign-on-sso.md): If you see an error message asking you to use single sign-on, follow this guide to log in.
- [Accurx Desktop: AccuAsk](https://support.accurx.com/en/articles/768328-accurx-desktop-accuask.md): Store and customise digital information cards/notes in the Accurx Desktop toolbar.
- [Patient Triage for Hub Working](https://support.accurx.com/en/articles/768338-patient-triage-for-hub-working.md)
- [Self-Book: How to use Self-Book for Face-to-face Appointments](https://support.accurx.com/en/articles/768353-self-book-how-to-use-self-book-for-face-to-face-appointments.md): An overview of how Self-Book works for inviting patients to book their own face-to-face appointments
- [Accurx Web: Replying to existing conversations](https://support.accurx.com/en/articles/768362-accurx-web-replying-to-existing-conversations.md): Reply options for conversations in your inbox
- [How to join a Workspace within Accurx Desktop](https://support.accurx.com/en/articles/768364-how-to-join-a-workspace-within-accurx-desktop.md): Find out how to join a workspace within your Accurx Desktop organisation
- [Using Batch Messaging to Communicate Co-codamol National Shortage](https://support.accurx.com/en/articles/768370-using-batch-messaging-to-communicate-co-codamol-national-shortage.md)
- [Why do I need to link my workspace?](https://support.accurx.com/en/articles/768375-why-do-i-need-to-link-my-workspace.md): Summary of why users need to link their workspace
- [Patient Triage: What's New](https://support.accurx.com/en/articles/768378-patient-triage-what-s-new.md): Discover the latest updates to Patient Triage - including AI-powered features designed to make triage faster and more efficient for your team.
- [Intro to Batch Messaging & Appointment Reminders for Community Healthcare Organisations.](https://support.accurx.com/en/articles/768393-intro-to-batch-messaging-appointment-reminders-for-community-healthcare-organisations.md): Depending on the electronic patient record system you use you may be eligible to use our Batch Messaging & Appointment Reminders function.
- [AccuBook: What does 'Already uploaded' mean and what should I do?](https://support.accurx.com/en/articles/768411-accubook-what-does-already-uploaded-mean-and-what-should-i-do.md): This article describes the steps to take if your uploaded patient shows as 'Already uploaded'
- [AccuBook: What does 'Not in network' mean and what I should do?](https://support.accurx.com/en/articles/768416-accubook-what-does-not-in-network-mean-and-what-i-should-do.md): This article describes the steps to take if your uploaded patient shows as 'Not in network'
- [Inhaler Reminders](https://support.accurx.com/en/articles/768420-inhaler-reminders.md): Inhaler Reminders for Asthma & COPD Patients
- [Smart Triage Questions \(STQ\): Instructions for Use and Product Label](https://support.accurx.com/en/articles/768426-smart-triage-questions-stq-instructions-for-use-and-product-label.md)
- [What is Accurx Desktop?](https://support.accurx.com/en/articles/768434-what-is-accurx-desktop.md): A brief overview of Accurx Desktop that integrates with EMIS/SystmOne
- [Sending individual messages via the NHS App - Pilot Findings](https://support.accurx.com/en/articles/768453-sending-individual-messages-via-the-nhs-app-pilot-findings.md): NHS App individual messaging Findings from a three-month pilot with 10% GP Practices
- [Accurx Web: How to view historical messages in the inbox](https://support.accurx.com/en/articles/768456-accurx-web-how-to-view-historical-messages-in-the-inbox.md): Here is a step-by-step guide on how to navigate the inbox to view historical messages
- [Accurx Desktop for Community: How to do a video consultation?](https://support.accurx.com/en/articles/768457-accurx-desktop-for-community-how-to-do-a-video-consultation.md): How to use the video consultation feature on your desktop
- [Pharmacy: Message GP](https://support.accurx.com/en/articles/768458-pharmacy-message-gp.md): Message GP use cases
- [Patient Triage: Smart Triage Questions](https://support.accurx.com/en/articles/768484-patient-triage-smart-triage-questions.md): Find out how AI is used to generate personalised follow-up questions when a patient submits a request online.
- [RCS Messaging in Accurx](https://support.accurx.com/en/articles/768491-rcs-messaging-in-accurx.md): RCS is the modern standard for mobile messaging. An upgrade to standard text messaging that works through the internet is built directly into the standard messaging app on modern smartphones.
- [Questionnaires: CVD \(Cardiovascular Disease\) Screening Questionnaire](https://support.accurx.com/en/articles/768495-questionnaires-cvd-cardiovascular-disease-screening-questionnaire.md): This article lists the questions and answers in the CVD Screening Questionnaire
- [How Accurx uses AI](https://support.accurx.com/en/articles/768515-how-accurx-uses-ai.md): An overview of Accurx AI features
- [Patient Triage: Video guides](https://support.accurx.com/en/articles/768524-patient-triage-video-guides.md)
- [How to set up a Direct Debit](https://support.accurx.com/en/articles/768540-how-to-set-up-a-direct-debit.md): Find out how to save time and spread out your payments with Direct Debit payments for your Accurx products
- [How to use Batch Messaging in Community Healthcare Organisations.](https://support.accurx.com/en/articles/768547-how-to-use-batch-messaging-in-community-healthcare-organisations.md): A step-by-step guide on how to use the Batch Message feature for sending messages to multiple patients if you're a Community Organisation.
- [How to use Appointment Reminders in a Community Healthcare Organisation](https://support.accurx.com/en/articles/768548-how-to-use-appointment-reminders-in-a-community-healthcare-organisation.md): Get familiar with how to use the Appointment Reminders module for your organisation.
- [Accurx Desktop for Community: How to send a text message to a patient](https://support.accurx.com/en/articles/768549-accurx-desktop-for-community-how-to-send-a-text-message-to-a-patient.md): How to send a quick text using Accurx Desktop that a patient can't respond to
- [Patient Triage: Total Triage FAQs](https://support.accurx.com/en/articles/768551-patient-triage-total-triage-faqs.md): FAQs/misconceptions of moving to a total triage model.
- [Accurx Neighbourhoods: Coordinating care across multiple workspaces](https://support.accurx.com/en/articles/768557-accurx-neighbourhoods-coordinating-care-across-multiple-workspaces.md): This article explains how Integrated Neighbourhood Teams can use Accurx Neighbourhoods to coordinate care across different workspaces.
- [Patients: RCS Messaging](https://support.accurx.com/en/articles/768565-patients-rcs-messaging.md): To enhance the communication between healthcare organisations and their patients, we are upgrading the technology we use to send text messages, such as appointment reminders. You may hear this new ...
- [Accurx Web: What to do if your membership is 'Pending approval'?](https://support.accurx.com/en/articles/768568-accurx-web-what-to-do-if-your-membership-is-pending-approval.md): If you've joined a workspace and are waiting to be approved, here is how you can get approved by the workspace admin, and the features you can use in the meantime.
- [What is the difference between Accurx Desktop and Web?](https://support.accurx.com/en/articles/768576-what-is-the-difference-between-accurx-desktop-and-web.md)
- [Intro to Accurx for Community Organisations](https://support.accurx.com/en/articles/768582-intro-to-accurx-for-community-organisations.md): If you're a NHS worker who works in the Community Healthcare sector then this article will help you with knowing who Accurx are.
- [Accurx Web: Changes to patient search and conversation history](https://support.accurx.com/en/articles/768597-accurx-web-changes-to-patient-search-and-conversation-history.md): This article explains how patient profiles and conversation history will work differently once Scribe has been rolled out to your organisation.
- [Can I get a demo of Accurx?](https://support.accurx.com/en/articles/768600-can-i-get-a-demo-of-accurx.md)
- [FAQs for Accurx's VOIP Feature](https://support.accurx.com/en/articles/768601-faqs-for-accurx-s-voip-feature.md): Our new voice over the internet protocol call solution which is currently in a pilot phase.
- [Batch Messaging: An Introduction](https://support.accurx.com/en/articles/768609-batch-messaging-an-introduction.md): An introduction to what Accurx Batch messaging is and how you can start using it.
- [AccuBook: What does 'Not eligible' mean, and what should I do?](https://support.accurx.com/en/articles/768610-accubook-what-does-not-eligible-mean-and-what-should-i-do.md): This article gives more details on the 'Not eligible' status in the AccuBook Boosters tab
- [What's new: A fresh look for icons across Accurx](https://support.accurx.com/en/articles/768615-what-s-new-a-fresh-look-for-icons-across-accurx.md): From 15 June 2026, you'll notice the icons across Accurx look a little different. Here's what's changing, why, and what \(if anything\) you need to do.
- [Inhaler study - Participant Information Sheet & Privacy Notice](https://support.accurx.com/en/articles/768624-inhaler-study-participant-information-sheet-privacy-notice.md): This page provides information to patients who have been invited to sign up to take part in a research study about their asthma and/or COPD
- [Self-Book: What's new - Time Precision](https://support.accurx.com/en/articles/768633-self-book-what-s-new-time-precision.md): Self-Book now only shows patients time slots with available appointments for a quicker, smoother booking experience.
- [The Accurx app: Your new home page and getting started checklist](https://support.accurx.com/en/articles/768654-the-accurx-app-your-new-home-page-and-getting-started-checklist.md): This article runs through the new Accurx app home page: the 'Get to know your app' checklist you'll see when you first open the app, and what your home page will look like from now on.
- [Out of Office \(OOO\): How to set your out of office and cover](https://support.accurx.com/en/articles/768677-out-of-office-ooo-how-to-set-your-out-of-office-and-cover.md)
- [Patient Support: A better way to contact your GP](https://support.accurx.com/en/articles/768680-patient-support-a-better-way-to-contact-your-gp.md): Frequently asked questions about the new way to contact your GP surgery.
- [For Patients: What is a Questionnaire?](https://support.accurx.com/en/articles/768691-for-patients-what-is-a-questionnaire.md): This article is for patients who have received an accurx.nhs.uk questionnaire link from their healthcare provider.
- [Accurx Mobile: Using Scribe offline](https://support.accurx.com/en/articles/768697-accurx-mobile-using-scribe-offline.md): Capture Scribe consultations on the mobile app even with low or no connectivity.
- [Privacy and Security: Accessing your account via NHSmail Single Sign-On \(SSO\)](https://support.accurx.com/en/articles/768699-privacy-and-security-accessing-your-account-via-nhsmail-single-sign-on-sso.md): If you have an nhs.net email address and are unable to log in using your username and password, follow this guide to log in.
- [Refer your colleagues to Accurx Connects Manchester](https://support.accurx.com/en/articles/768711-refer-your-colleagues-to-accurx-connects-manchester.md)
- [Accurx Scribe: Test Mode](https://support.accurx.com/en/articles/768712-accurx-scribe-test-mode.md): This article runs through what the Accurx Scribe test mode is and how you can use this feature.
- [Accurx's Approach to Building AI Products](https://support.accurx.com/en/articles/768742-accurx-s-approach-to-building-ai-products.md): How we keep AI safe, secure, transparent and compliant across our products.
- [Accurx workspace and group email mapping](https://support.accurx.com/en/articles/768758-accurx-workspace-and-group-email-mapping.md): This article talks about what to expect when you map your group email to your Accurx workspace
- [Reporting Dashboards FAQs](https://support.accurx.com/en/articles/768764-reporting-dashboards-faqs.md): Common questions about the in-product reporting dashboards
- [Kent & Medway ICB & Accurx Blood Pressure Initiative](https://support.accurx.com/en/articles/768770-kent-medway-icb-accurx-blood-pressure-initiative.md): This article details the current pilot of Accurx features across Kent & Medway, and how to use these for the Blood Pressure Initiative.
- [Accurx Scribe: Send to Colleague](https://support.accurx.com/en/articles/768781-accurx-scribe-send-to-colleague.md): This article explains how to send a Scribe note or document to a colleague in your Accurx workspace.
- [Self-Book: How to invite a cohort of patients to book face-to-face appointments](https://support.accurx.com/en/articles/768785-self-book-how-to-invite-a-cohort-of-patients-to-book-face-to-face-appointments.md): A step-by-step guide on how to send a batch self-book text to a group of patients
- [Accurx Desktop: New Unified Compose](https://support.accurx.com/en/articles/768795-accurx-desktop-new-unified-compose.md): An article guide on the new updated look for Compose
- [Patient Support: I have been invited to book my Covid-19 vaccination/ appointment through accurx.nhs.uk. Is this legitimate?](https://support.accurx.com/en/articles/768810-patient-support-i-have-been-invited-to-book-my-covid-19-vaccination-appointment-through-accurx-nhs-uk-is-this-legitimate.md)
- [Accurx Web: Manage Organisations](https://support.accurx.com/en/articles/768837-accurx-web-manage-organisations.md): Learn how Organisation Admins can have visibility and control over workspaces and users across their organisation.
- [Incident 1820 - FAQs](https://support.accurx.com/en/articles/768838-incident-1820-faqs.md): Important FAQs regarding a recent service interruption.
- [Custom Questionnaires: How to Create Custom Questionnaires to Capture Patient Communication Preferences](https://support.accurx.com/en/articles/768841-custom-questionnaires-how-to-create-custom-questionnaires-to-capture-patient-communication-preferences.md)
- [Accurx Lite limits for Community and Mental Health Trusts](https://support.accurx.com/en/articles/768844-accurx-lite-limits-for-community-and-mental-health-trusts.md): What limit notifications mean for Community and Mental Health Trusts
- [Accurx Desktop: How to navigate the new inbox and Manage Organisation page](https://support.accurx.com/en/articles/768846-accurx-desktop-how-to-navigate-the-new-inbox-and-manage-organisation-page.md): Here is a step-by-step guide on navigating the new-look inbox. We'll also show you the new manage organisation page and what's changed🚀
- [Patient Support: How AI helps your GP understand your request](https://support.accurx.com/en/articles/768879-patient-support-how-ai-helps-your-gp-understand-your-request.md): Find out how AI is used to generate personalised follow-up questions when you submit a request online
- [Understanding the Test Patient Experience](https://support.accurx.com/en/articles/768888-understanding-the-test-patient-experience.md): Learn why you might see the test patient experience instead of being able to search for real patients, and how your organisation can gain full access to Accurx messaging features