Using Chain SMS

Help with creating templates and customising Chain SMS

Lorna avatar Annie Hoagland avatar Vicky avatar +4
35 articles in this collection
Written by Lorna, Annie Hoagland, Vicky and 4 others

How do I get notified about patient replies to SMS messages, Florey responses & Failed SMS messages?

Annie Hoagland avatar
Written by Annie Hoagland
Updated this week

How to assign a patient response to someone

accuRx Support avatar
Written by accuRx Support
Updated over a week ago

Can I use accuRx to work remotely from home or on a laptop?

How to install on a laptop or on your remote software
Vicky avatar
Written by Vicky
Updated over a week ago

Digitally signing sick notes (Med3)

How to sign sicknotes before attaching the documents
accuRx Support avatar
Written by accuRx Support
Updated this week

Attach documents to SMS

Learn how you can send a document via SMS to a patient using accuRx
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated this week

How to send a message that a patient can respond to (with text or image)

accuRx Support avatar
Written by accuRx Support
Updated over a week ago

We're switching over to SNOMED - do I need to do anything?

You don't need to do anything for accuRx Chain to switch from READ to SNOMED - we support both!
Vicky avatar
Written by Vicky
Updated over a week ago

Why does a message fail?

SMS messages might fail when you send them to a patient - this article explains the reasons why.
Vicky avatar
Written by Vicky
Updated this week

Failed SMS Delivery notifications and list

This new behaviour notifies you of any of your SMSs that fail, and allows you to manage them more effectively via the toolbar.
Vicky avatar
Written by Vicky
Updated this week

How to change the practice name at the bottom of the text message for SystmOne practices

How to change how your practice name appears at the very bottom of the text message
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Where to find previous patient’s SMS and delivery status

How to view previous patient messages and delivery status
Elena Cellitti avatar
Written by Elena Cellitti
Updated this week

Text message character limit

How many characters can be used for a patient message
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

What is Chain SMS?

Vicky avatar
Written by Vicky
Updated over a week ago

How to send a message to a patient using Chain

How to send a text using accuRx
Vicky avatar
Written by Vicky
Updated this week

Using Chain across multiple sites or practices

How to access and use Chain across multiple EMIS practices.
Lorna avatar
Written by Lorna
Updated this week

Using the default accuRx Message Templates

How to use and view the pre-built templates in Chain SMS
Lorna avatar
Written by Lorna
Updated over a week ago

Viewing delivery receipts

How do I know if a message has been delivered
Lorna avatar
Written by Lorna
Updated this week

How to make other users admins

We recommend that practices have multiple admins - here's how you can do this.
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Using multiple EMIS Web windows

When using Chain with two EMIS windows open, you'll be asked to search for a patient.
Lorna avatar
Written by Lorna
Updated over a week ago

Archiving old user accounts

What to do when someone leaves the practice
Lorna avatar
Written by Lorna
Updated over a week ago

Using SMS Pathways

How to use Chain SMS Pathways
Lorna avatar
Written by Lorna
Updated this week

Approving new users at your practice

Why am I unapproved and how your Admin can approve you
Lorna avatar
Written by Lorna
Updated this week

How to view your practice usage

How to see the number of messages your practice sends
Lorna avatar
Written by Lorna
Updated this week

What do Sent, Delivered, and Failed mean in delivery receipts?

What do these different status messages mean in the delivery receipt of a text message
Vicky avatar
Written by Vicky
Updated this week

Information for patients and best practice

We've got a poster that can be put up in a waiting room, and other resources for practices to use to ensure good use of Chain.
Vicky avatar
Written by Vicky
Updated over a week ago

Can I cancel a delayed text message after I've scheduled it?

How to cancel delayed text messages
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Getting unlimited SMS pathways

How to get access to unlimited pathways in Chain SMS
Lorna avatar
Written by Lorna
Updated over a week ago

How to change the practice name at the bottom of the text message for EMIS practices

How to change how your practice name appears at the very bottom of the text message
Lorna avatar
Written by Lorna
Updated over a week ago

Giving feedback

How you can give us feedback
Lorna avatar
Written by Lorna
Updated over a week ago

Delaying your text messages

By default, accuRx Chain will delay messages to 7.30am the next day if it's currently 'out of hours'.
Lorna avatar
Written by Lorna
Updated this week