Using Chain SMS

Help with creating templates and customising Chain SMS

Lorna avatar Annie Hoagland avatar Vicky avatar +1
25 articles in this collection
Written by Lorna, Annie Hoagland, Vicky and 1 other

Where to find previous patient’s SMS and delivery status

How to view previous patient messages and delivery status
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

Text message character limit

How many characters can be used for a patient message
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

What is Chain SMS?

Vicky avatar
Written by Vicky
Updated over a week ago

How to send a message to a patient

How to send a text using accuRx
Vicky avatar
Written by Vicky
Updated over a week ago

Using Chain across multiple sites or practices

How to access and use Chain across multiple practices.
Lorna avatar
Written by Lorna
Updated over a week ago

Using accuRx Message Templates

How to use and view the pre-built templates in Chain SMS
Lorna avatar
Written by Lorna
Updated over a week ago

Viewing delivery receipts

How do I know if a message has been delivered
Lorna avatar
Written by Lorna
Updated over a week ago

Approving Admins in your practice

How to make other users 'Admins'
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Using multiple EMIS Web windows

When using Chain with two EMIS windows open, you'll be asked to search for a patient.
Lorna avatar
Written by Lorna
Updated over a week ago

Archiving old user accounts

What to do when someone leaves the practice
Lorna avatar
Written by Lorna
Updated over a week ago

Using SMS Pathways

How to use Chain SMS Pathways
Lorna avatar
Written by Lorna
Updated over a week ago

How to view your practice usage

How to see the number of messages your practice sends
Lorna avatar
Written by Lorna
Updated over a week ago

Approving new users in your practice

How to approve new users and archive old users in your practice
Lorna avatar
Written by Lorna
Updated over a week ago

What do Sent, Delivered, and Failed mean in delivery receipts?

What do these different status messages mean in the delivery receipt of a text message
Vicky avatar
Written by Vicky
Updated over a week ago

Information for patients and best practice

We've got a poster that can be put up in a waiting room, and other resources for practices to use to ensure good use of Chain.
Vicky avatar
Written by Vicky
Updated over a week ago

Can I cancel a delayed text message after I've scheduled it?

How to cancel delayed text messages
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Getting unlimited SMS pathways

How to get access to unlimited pathways in Chain SMS
Lorna avatar
Written by Lorna
Updated over a week ago

How to change the practice name at the bottom of the text message

How to change how your practice name appears at the very bottom of the text message
Lorna avatar
Written by Lorna
Updated over a week ago

Giving feedback

How you can give us feedback
Lorna avatar
Written by Lorna
Updated over a week ago

Delaying your text messages

By default, accuRx Chain will delay messages to 9am the next day if it's currently 'out of hours'.
Lorna avatar
Written by Lorna
Updated over a week ago