1️⃣ Open Accurx Web by clicking on 👉 https://web.accurx.com/login and sign in using your NHS.net single sign-on, or NHS.uk email address and chosen password.
2️⃣ Verify your identity if you haven’t done so already with 2 Factor Authentication.
To find out more information about setting up 2FA, please click here. 👈
🌟 This is what the new inbox looks like at a glance 🌟
As you can see there are a few updates:
📥 The Notifications button has been removed from the Navigation Panel on the left-hand side and you'll now see the number of notifications you have in red in the top right-hand corner of the Conversations button. 👇
📥 Conversations have been split up into 2 separate folders in your inbox:
These are conversations that have been assigned to you. Here you have an "Open" folder where you can see your active conversations and a "Done" folder of conversations you've previously dealt with. This will help to keep the inbox clean.
🌟 When clicking into a conversation, you'll be able to reply directly to the patient and continue to see your conversation history. 🌟
📥 We've added the option for you to click on "Use message template" which will then take you to the Message patient templates page.
⬇️ Here, you have the option to search for your templates, create new templates, preview and also use them in the message you're currently composing.
📥 Once the message has been sent you'll have the option to click "Get a copy" which will copy the message to your clipboard allowing you to save it to the Electronic Patient Record.
📥 When you've finished with a patient conversation you can mark your conversation as "Done". To do this, click into the conversation in the "Open" folder and click "Mark as done"
📥 This conversation will then appear in the "Done" folder.
🛎️ Any messages which haven't had any activity i.e. a patient hasn't replied/ clinician hasn't sent a message in the last 30 days is auto marked as "Done".
📥 It's possible to click into the conversation in the "Done" folder, however, the option to respond won't be there and this message below will appear instead 👇
📥 To re-open the conversation to send a message, simply click Re-open at the top right-hand corner.
2. Sent by:
This folder includes the conversations that you have sent to patients.
💻 We hope you like the new inbox. Please let us know what you think by getting in touch with the Support team via our chat bubble in the bottom right-hand corner. 😊