Patient support: How to view and reply to messages in our patient portal

When you send a message to a patient or request information back, they’ll be able to provide this using a new reply flow.

Veronica avatar
Written by Veronica
Updated over a week ago

We’ve built out a richer patient portal to enable patients to self-serve more information, reducing the volume of requests coming through to your Inboxes and reducing the use of SMS messaging. 🙌

This is the start of a new patient experience that makes viewing and replying to requests easy and simple.

Patients will have full visibility of the conversation. 👀


Patients will only need to follow one link to see previous content you’ve sent them; whether that is to remind themselves of advice you have sent before, or to double-check what details they submitted as part of a patient triage request. Having all messages in that conversation accessible in the same place means it’s easier for patients to find relevant information.

Patients will have easier access to their messages. 💻

Patients will need to use fewer clicks to respond to your information request as we’ve streamlined the patient reply experience to be even easier to complete. This will help ensure you get responses from your patients when you have asked for key information as they’ll be able to reply quickly and easily.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉

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