When using Self-Book, practices need to choose a slot type that they are happy for patients to book into 😊

If you can’t see the slot type that you’d like to use for Self-Book in the drop-down then it’s worth checking a few things:

  • The slot type you have chosen to use with Self-Book needs to be in your appointment book within the next 6 weeks

  • Your chosen slot type needs to be either between 8:30am and 1:00pm or between 2:00pm and 6:00pm

  • The slot type must also be available for booking and can not be fully booked by patients

  • A toolbar at the practice is logged in and connected to EMIS/SystmOne. (We use the toolbar to find slot types in the appointment book)

  • If you're looking for a new slot type that you've recently added into your appointment book, you may need to wait 24 hours for this to show. If you have active self-book links then we will automatically search your appointment book every 30 minutes. Once these have expired or have all been booked we will revert back to once every 24 hours! However, if you need to send out invites today, please contact our support team using the green message icon in the bottom right-hand corner.

If you have double-checked all of the above things and ruled them out, please chat to us using the green message icon in the bottom right-hand corner 👉

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