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Organisations can choose to turn on an 'out of hours' message for Patient Triage. This displays a message to patients accessing Patient Triage at weekends, on Bank holidays, and between 5pm and 8am on weekdays. This can help direct patients to more appropriate care settings, and reduce demand on the organisation.

What do patients see?

If you choose to switch Out of Hours on, the patient can still submit a Patient Triage request as usual. They will also be directed towards local pharmacies, Urgent Treatment Centres, and NHS 111.

How do organisations turn Out of Hours on?

Only Accurx accounts with 'admin' status can customise Patient Triage.

(You can find out who the admin is at your organisation by clicking on your initials icon on the Accurx Desktop toolbar and then 'Manage Organisation' and then 'Manage users'.)

1. Click on your initials on your Accurx Desktop toolbar and then click 'Patient Triage' from the drop-down list:

2. Once the web page 'What is Patient Triage?' loads, select 'Settings' on the left hand side.

3. This will open the 'Settings' page. If you scroll to the bottom, you will see the option to 'Turn on out of hours page.'

If the toggle (highlighted above) is grey then this setting is not on for your organisation. Click to the right of the toggle to turn it to green and switch this setting on:

4. Then you can edit the body of the Out of Hours message by clicking edit:

5. Then you can edit in the text box and click save changes:

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