This article talks about Patient Triage, accuRx's new online consultation platform.

If you have a repeat prescriptions service already in place, you can customise Patient Triage so that patients are signposted to the existing service.

Only accuRx accounts with admin status can customise Patient Triage. (You can find out who the admin is at your practice by clicking on your initials icon on the accuRx Chain toolbar and then 'Manage Practice' and then 'Practice users'.)

Note: if a patient is not set up to use the existing service, they will still be able to submit a prescription request through Patient Triage.

Setting up Patient Triage to include your existing service

1. Click on your initials on your accuRx Chain toolbar and then click 'Manage Practice' from the drop-down list:

2. Once the Manage Practice web page loads, scroll down to the bottom and click on '

Settings'.

3. This will open a web page. If you scroll to the bottom, you will see the option to 'Redirect patients to an existing repeat prescriptions service.'

Click the right hand side of the grey toggle to turn this on as shown in the image above,

4. Type in the URL address of your existing repeat prescriptions service and a name of the service into the two boxes that appear underneath.

Then, click the blue 'Update prescription settings' button to finish. 😊

5. You can test the link that you have chosen to redirect your patients to as it will appear here 👇

What if our practice has more than one existing repeat prescription service?

As a workaround, we'd suggest having a page on your practice website that lists all of the existing repeat prescription services that you use. You can then copy the specific URL address of this page on your website and paste it into the "Alternative service link" field.

I'm having trouble updating the repeat prescription setting

I've clicked the blue button to update prescription settings but I see "sorry this link is invalid please try again":

Double check the link that you have entered into the white box. The link must include http:// or https:// at the start. A link that starts "www." will not currently be accepted.

(Tip: visit the website that your repeat prescription service is hosted on in your internet browser and copy the URL address directly from the URL search bar right at the top of the web page. Then, follow steps 1-5 in this article and paste in the link into the white box under "Alternative service link)

When patients click on the link, they see "This site can't be reached":

Double check the link that you have set up in step 4 of this article. It may be that the website address for the existing repeat prescription service isn't quite correct.

(Tip: visit the website that your repeat prescription service is hosted on in your internet browser and copy the URL address directly from the URL search bar right at the top of the web page. Then, follow steps 1-5 in this article and paste in the link into the white box under "Alternative service link)

If you are still having trouble, feel free to chat to us using the green message bubble in the bottom right hand corner of this page. 👉


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