When a patient submits a Patient triage from, we ask them to provide their personal demographic details.

From the patient's side, the form looks like this:

We use the patient's submitted name, date of birth, gender, and postcode to verify their identity on PDS (the Personal Demographics Service, part of the NHS Spine).

If the verification indicates that this is one unique patient that is registered at your practice, it will come through as "matched."

However, in order to also uphold a high standard of security, we also attempt to perform a Two Factor Authentication, or 2FA, using the patient's mobile. What this mean is we send a code to the phone number the patient provided and ask them to input the number as the next step on the form.

From the patient's side, the form looks like this:

If the patient is able to successfully input the code we sent them AND it matches the mobile number registered as part of PDS (the Personal Demographics Service, part of the NHS Spine) we consider that a "verified match" and it will be displayed in the accuRx Inbox with the confirm patient details at the top of the conversation.

However, if the patient was not able to verify their phone number with the code OR the mobile number they provided does not match that registered as part of PDS (the Personal Demographics Service, part of the NHS Spine) we indicate this as part of the conversation by stating "Patient was unable to complete mobile phone verification."

If you see this in your accuRx Inbox, this means we were able to verify the patient's submitted name, date of birth, gender, and postcode to verify their identity on PDS (the Personal Demographics Service, part of the NHS Spine) but just not their phone number.

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