By using an online consulting platform, patient queries can be handled in a more efficient way.
- Some medical queries can be resolved with a simple SMS text; understanding the problem before speaking to a patient allows clinicians to get to the heart of the matter, more quickly, and look up relevant information before responding.
- Fewer wasted appointments: ensures appointments are made with the right person, within the right time-frame
Not only does it improve efficiency for the practice, but it also improves the patient experience:
- Easy to access: no app, no account needed - patients can simply submit a query directly through the practice website
- Convenient: available 24/7, so patients can submit requests at a time that suits them
- Faster: requests are simple to submit, and no need to wait on hold over the phone