By using an online consulting platform, patient queries can be handled in a more efficient way.

  • Some medical queries can be resolved with a simple SMS text; understanding the problem before speaking to a patient allows clinicians to get to the heart of the matter, more quickly, and look up relevant information before responding.
  • Fewer wasted appointments: ensures appointments are made with the right person, within the right time-frame

Not only does it improve efficiency for the practice, but it also improves the patient experience:

  • Easy to access: no app, no account needed - patients can simply submit a query directly through the practice website
  • Convenient: available 24/7, so patients can submit requests at a time that suits them
  • Faster: requests are simple to submit, and no need to wait on hold over the phone

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