Monitoring all practice responses using the "All" folder

You can now get an overview of all messages that are currently open in your practice by going to the "All" folder. This is a global inbox that can be used for monitoring messages that come in even if the sender is away that day.

The "All" folder lets you see conversations that are assigned to different individuals/Teams (i.e. these messages "exist" in two places at once - the Team folder or Individual user's Inbox that they are assigned to, and the "All" folder).

Note on folder sorting: All open folders are sorted chronologically by most recent action. That's why when you go to the "All" folder, the most recently received message may not be on the top of the list, as someone in your practice may have actioned another message (e.g. assigned it to a colleague, etc.) more recently.

To navigate to the "All" folder, open the inbox from the inbox icon on the toolbar, and then click on "All" from the left-hand pane.

You can monitor your colleague's inbox by clicking on "Colleagues" and selecting the colleague's name from the list:

This section of the inbox shows a combination of one-off patient responses to regular texts (including photos), Florey questionnaire responses, and failed delivery receipts.

Only want to see one of these types? Sure! Here's how 👇:

Viewing all practice responses of one specific type

1. One-off patient responses to regular text messages (including photos)

Click on the downwards facing arrow head on the right hand side of the "All" folder (image above) and then click on "Patient responses" underneath (image below).

Here, you can see a filtered view of the "All" folder which only shows responses to all texts sent out by the practice with the box to "Allow patient to response once (with text or photo)" ticked.

2. Florey questionnaire responses

Florey survey responses are grouped in the Inbox into "Floreys" by type of survey. For example, responses to asthma questionnaires are grouped under "Asthma ", responses to Flu Vaccine Invite surveys are grouped under "Vaccinations" etc...

There are slightly different behaviours if the Florey folder is white vs. grey. This has to do with the notification settings for you on that folder. If the folder is white that means you get notified of new messages. If this folder is grey, it means you can view the folder but will not be notified. You can change this using the notification toggle. There's more on how this works here...

3. Failed delivery receipts

You can see all of the messages that have failed to be delivered to patients using another filtered view of the "All" folder.

We want to put in some more filters on the "All" folder, so if you have ideas or suggestions about this, please email

Need more help understanding how inbox works? Check out our video guides! 📺

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