To use accuRx Chain, you'll need your toolbar to look similar to the one below:
(If you don't have the toolbar, or it looks different to the one below, take a look at this article first!)
You can choose to have the toolbar anywhere on your screen. You can pick up the toolbar and move it by clicking the 3 white vertical dots on the far left and dragging the toolbar wherever you want it.
We've built the Chain toolbar to be fairly simple and intuitive. Most users can train themselves by trying it out with a dummy patient (e.g. Mickey Mouse) in SystmOne/EMIS and using their own mobile number.
This article gives a general overview of what each part of the Chain toolbar does.
Using Chain to text patients 💬
If you select a patient in SystmOne/EMIS and click on this message icon in the middle of the toolbar...
You should then see a window appear that looks similar to this:
The patients name, NHS number, date of birth and gender are pulled through from EMIS/SystmOne along the top of the window. You can also see the patient's consent status and mobile number.
(Note: If you are testing Chain, you can change the mobile number in the toolbar to your own, it won't change in EMIS/S1. 😊)
You can now use the features labelled above to....
1. Send a text message
This article explains how to send a text to a patient. These are text messages that patient's won't be able to reply to.
2. Get a response or a photo from a patient
This article explains how to enable patient responses to a text. This includes getting photos from patients! 📸
3. Add NHS.UK advice to texts
You can add NHS.UK advice links when sending SMS messages to your patients. There's no need to copy and paste advice links from NHS.UK! With this feature, you can add advice links to your texts just by searching a key word in this box.
4. Attach a document to a text
This article explains how to attach a document to your text.
5a. Use a pre-written text message
Click the "Template" tab (in the red bow in the image above) and then click into the white box underneath. This will open up the accuRx library of templates that you can browse. Clicking on one of the templates will automatically pull through a pre-written message to the patient.
5b. Schedule a text message
If the "Pathway" tab is selected, you'll be able to schedule a series of messages for the patient to be sent at a future date.
Learn more about how to use Pathways here.
5c. Send a survey to a patient
If the "Florey" tab is selected, you'll be able to send mobile-friendly questionnaires to your patients and gather structured responses from them.
Learn more about how to use Florey here.
5d. Have a video consultation
To use accuRx Chain to perform video consultations with your patients, you can click the "Video" tab. (Note: you can also click the video icon on the left of your toolbar too! See below.... 👇)
Using Chain to do Video Consultations 📹
Video consultations with accuRx works through sending a unique invite link to a patient via text or email. Clinician's can then join the video call on their phone or on their desktop computer.
Learn more about how to use video consultations here.
Managing your responses 📥
You can view your responses to messages (such as patients responding to your messages with text or photos, Florey questionnaire responses, and failed delivery receipts) via Chain Inbox. You can access this from your accuRx toolbar via the "Inbox" icon.
Learn more about how to manage responses here.
Managing your Chain account ⚙️
On the toolbar, the white circle on the far right with the initials in it is the "menu icon".
If you click on the menu icon, a drop down menu will appear with different options. Using this menu you can do things such as:
- Change your default sign off for texts
- Create and manage templates
- Check your practice usage
- Cancel delayed messages
Where to find more help? 😊
- There's some more step-by-step guides and FAQs in our Help Centre
- There's also some videos on our Youtube channel
- Please feel free to join our Chain community group on Facebook too to learn how others are using Chain!