Your doctor or nurse may decide that they want to see you via video consultation. See how it works below.

How it works:
Your clinician will send you a text message or an email with a link to load the video consultation, that looks something like this via a text message:


What you need to do (Text Message)

  • Once you receive the message click on the link

  • It will then open your internet browser (e.g. Safari, Chrome) 

  • It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone

  • Then you need to click "Join Meeting" 

  • You should then be able to see your clinician

If they have sent you the link via email you should get an email that looks like this:

What you need to do (Email)

  • Once you receive the message click on the link

  • It will then open your internet browser (e.g. Chrome, Internet Explorer)

  • It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.

  • It will ask you to test your microphone before the consultation

  • Then you need to click "Click here to continue"

  • You should then be able to see your clinician

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection

  • Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here)

  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)

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