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What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"
What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"

We've released a fix that should get around this error

Moreen avatar
Written by Moreen
Updated over a year ago

In the last couple of weeks we've seen a few users hit this error:

It seems that something on the computer or IT system is blocking our connection to the server 😞

We released something that should help get around this - please run this link to our latest installer to get our latest update and fix this issue:

This should do the trick!

As always, let us know if you have any questions.

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