Patient & Professional tags
When sending out a healthcare professional email, it will appear in your inbox tagged as "Professional". This indicates a professional was contacted regarding a patient rather than communicating with the patient directly. Patient conversations will be tagged as "Patient".
Filtering to professional-only
To show only patient or professional conversations, you can use the filter option, available in all inbox folders.
The filter options available:
View with only the professional filter selected:
Click the filter option again and select "Clear filters" to clear the filter:
Tip: Since the filter is available in all inbox folders, you can see all professional messages in the organisation. Go to "All conversations" and change the filter to "Professionals" to view all active conversations for contacting non-patients.
Professional conversation options
The options for professionally tagged conversations are similar to those for patient conversations.
Diagram of the available features
Patient details: The professional messages sent will use the shown patient as the main topic of the conversation.
Contact email address: The email address you're contacting.
Reassign: Assign the conversation to a colleague or team.
Mark as done: Move the conversation to the "Done" section when completed.
Mark urgent: Bring the conversation up to the top of your message list.
Mark unread: Re-enable the unread notification.
Reply: Continue the conversation thread with the email address.
Add note: Include internal Accurx notes that aren't shared outside Accurx.
Show trimmed content: View the email thread history.
Care connections
Care Connections (formerly Unassigned) is for any messages sent to your practice's Accurx email address.
Types of inbound you could receive in Care Connections are:
Message GP messages via Accurx Web: Unsolicited requests from other Accurx users at other orgs requesting or relaying information to your GP practice. These requests will always come in as matched.
Matched Message GP inbound can be turned off by the Support team.
Unprompted emailing to your practice's Accurx email: When your Accurx email is contacted directly without making first contact. This usually comes in as an unmatched patient.
Unmatched, unprompted emailing can't be switched off; we advise replying directly to request that the sender stop using the email address.
Where to find the care connections folder:
Matching & Unmatching in Care Connections
When an unprompted email is sent to your practice's Accurx email address, it often comes in as unmatched. You can match them to a patient if required.
Select an unmatched conversation:
Select "Search for patient" and run a search for the patient you want to match the conversation to:
Select and confirm the patient:
If you selected the wrong patient, you can always Unmatch them again by selecting the three dots and selecting "Unmatch patient":
FAQ
Why can't I unmatch the patient?
Why can't I unmatch the patient?
You can only unmatch patients who came in as unmatched.