The "message professional" feature on the Accurx toolbar enables secure, two-way communication with other healthcare providers. It integrates directly with clinical systems (EMIS, SystmOne, or Vision) so all patient-related correspondence is automatically saved to their medical record.
How to Send a Message
Open the feature: Click the drop-down arrow next to the message icon on your Accurx toolbar.
Start a Message: Select "Message professional"
Enter Recipient: Type the email address of the person or service you wish to contact.
Start a referral: Upload an RTF or PDF Document to scan for an email to contact.
Draft Your Message: The patient’s details will prepopulate automatically. You can edit the text or use a Template (e.g., "Chasing a referral") to save time.
Add Attachments & patient record summary (Optional): Click the "Attach" icon to upload files from your desktop or directly from the patient’s clinical record. This option can also scan RTF or PDF files for an email address to contact.
Click the ellipses menu to attach a patient record summary taken from the medical record or mark the email as urgent in the email subject line:
Send and Save: Click "Send and save to record."
Note: If you do not want the message saved to the patient record, untick the "Save" tickbox.
Secure Email Standards
When you message a professional, the system uses NHSmail to ensure security. You can securely message domains that meet the NHS Secure Email Standard (DCB 1596), including:
@nhs.net or @nhs.uk*
@gov.uk
@police.uk
@mod.gov.uk
@parliament.uk
Important: If an address does not meet the full security standard, you will see a warning: "This is not an NHS Secure Email Standard accredited address." You can still send the message, but security cannot be guaranteed.
Receiving and Replying
When a recipient receives a message, it will appear in their email inbox as a standard email.
How they reply: They can reply directly from their own email client.
Where the reply goes: All responses are delivered to your organisation's shared inbox.
Notifications: The person who sent the original message will receive a notification when a reply arrives.
Tip: Run a test
You can test the workflow by selecting a "test patient" in your clinical system and sending a message professional to your own NHS email address.